Patient Reviews
Patient Reviews
We know that sometimes taking the first step is the hardest. Finding the right providers to entrust your mental health can be difficult. But we want you to know that at Serenity Mental Health Centers, you're more than just a patient, and you can trust we'll give you the attention, respect, and care you seek. Whether you're looking for help for yourself or a loved one, we encourage you to browse the reviews of our past and present patients to get to know our team and what we're about at Serenity.
"My psychiatrist is named Dr. Colvin and he is an excellent person to count on for aid with mental health. He has prescribed medicine for me that has worked wonders in my life, and he continues to meet my concerns by providing more medication when needed. Alongside him, the staff is extremely flexible with their availability, and whenever I’ve needed to change a date on the calendar for appointments, they have been swift and generous to meet those needs as well. I’d recommend Serenity to anyone that is struggling to battle the demons in their head; they have changed my life and I know they will do the same for you as well."
"Serenity really cares for their patients and it shows with everything they do. The wait time isn’t long at all. Everyone is kind and very helpful. They listen to any concerns you may have and validate your feelings/concerns. I appreciate the atmosphere they create."
"Dr. Ruiloba is wonderful. He always listens to what I need and makes adjustments accordingly. The Serenity office centers are also wonderful and always a pleasure to visit, so I am very thankful for all of the hardwork and effort that the entire team puts into making my visits enjoyable and running smoothly."
"Best services and best Dr. French"
"Very personable and easy to talk to and work with."
"Very patient doctor. I greatly appreciate his kindness and honesty. Highly recommend Dr. Michael Gower."
"Extremely educated about Ketamine therapy. My depression symptoms improved, despite the exorbitant cost."
"Very thorough, and keeps current with research. I would definitely recommend this practitioner."
"Dr. Clay has given me my life, family, and friends back to me. When I first started seeing Dr. Clay, I was so depressed and anxious that I didn’t go out of the house. Dr. Clay’s medical assistant on my first appointment told me that he would never give up on me and he never has. Flash forward to now, and I’m seeing my friends, family, going out to run errands on my own, and even going to see my beloved sister in Colorado March 1st with our daughter. I am SO thankful for Dr. Clay and his team at Serenity Mental Health. They are a huge blessing and I feel so lucky to have found them!"
"Serenity was great. The staff was kind, friendly helpful."
"Tolulope's experience with TMS therapy has been excellent. She is patient and really kind, even if the initial consultation took some time to schedule."
"Serenity Mental Health Centers in Southlake has a very kind and responsive staff! A breathe of fresh air when a lot of psychiatrist offices send you straight to a robot or voicemail!"
"Derin is understanding and willing to work out a treatment plan that is working with my needs. Scheduling has been flexible and the office staff have all been very friendly."
"Dr. Clay is the best PMH care provider I've ever encountered. He is very down to earth, warm, and relatable. He expresses things that show he isn't perfect and he knows it, and it makes things seem less bleak amidst the struggle."
"He is amazing. Truly an asset to the company. He will be missed."
"Very nice people, they made me feel comfortable."
"Good"
"Hi, As always everyone was friendly, attentive and professional. I have never had a bad experience in this office. My one problem, and it seems to have happened again… the system breakdown when submitting new scrips. Once again, I don’t believe it has gone through, otherwise my pharmacy would have contacted me already."
"Good results from Ketamine therapy but the follow-up process needs work."
"Dr Prussing is a gem -- truly. Serenity Mental Health has been lucky to have her services. The entire office is incredibly friendly, professional, personable, and quick, but Dr Prussing has exercised prudent and compassionate care the entire time I have worked with her to manage my medication and mental health. I feel heard and seen when I am in an appointment with Dr Prussing; I feel like I have another human being sitting across from me who truly just wants to help another human being if she can. And she has helped me and my family tremendously with her expertise and judgement."
"I have never felt better since being treated by Brenda. She is a competent, hard working clinician who has patiently worked with me to find the right balance with my meds. I’ve also had a great experience with the whole staff at Serenity."
"Dr. Mcclure is a wonderful, compassionate doctor."
"The best of the best. I’ve met with a few doctors, and he has listened to the most, he’s given the best advice, and I’ve just had an outstanding experience with him. I cannot speak highly enough."
"Best Dr EVER!"
"For years I have struggled with my mental health and have seen countless doctors. This is the first facility that truly has helped. Dr. Clay and his staff do quick and amazing work. They make you feel heard and make sure to find the proper treatment for you."
"Mah is the BEST! She’s so caring and attentive. It’s rare to find healthcare providers who actually listen like she does"
"My experience with Serenity Health and Dr French have been exceptional! Jennifer French is such a compassionate and understanding person while also being at the cutting edge of medical knowledge. It is such a breath of fresh air to have someone who will listen to my concerns and respect them. Dr French has the ability to help me pivot from serious and sad to laughing in seconds!! If you think you need support in your mental health journey consider her to be your guide."
"They truly care about you here."
"My visits with Dr Stegner are always inspiring and helpful"
"TMS has changed my life!! ❤️ I have been to hell and have found all of my demons. Delt with them all! Now, I am overly excited to announce that my skeleton closet has no more pain or suffering. I have climbed out of the spiraling hell hole and GUESS WHAT?! Life is BEAUTIFUL BRIGHT AND FULL OF AMAZEMENT! # LOVE MY LIFE!! Thank you, to the Serenity team for holding my hand thru my journey to happiness!! All of you are fantastic!!"
"Brenda has been amazing she completely changed my life for the better and actually listens! Thank you so much again!!!"
"I was always greeted with a smile when I came in for my Serenity appointments. I never had to wait too long to be called back for my appointment and all of my concerns were met with a caring ear. I enjoyed working with Sarah and her team and definitely recommend their services."
"Ms Jadriana is the best , , I recomend here ! very helpful"
"Good support for my ADHD, but scheduling can be a hassle."
"It was my first time there and I've been to many clinics and here by far made me feel welcomed and never judged. Everyone was beyond polite but made you feel comfortable in your surroundings. And the best is that they actually heard you out without any judgement! They were all amazing!"
"It is the idealistic thing not to come to doctor’s office often but if this place was a restaurant I would come here every single day!!!! ❤️❤️ Everyone here is amazing. Every. Single. One of them. I’ve had depression for so decades and been to so many treatment but serenity is the bestest of the bestest. I’m almost done with TMS treatment and I had a huge improvement but I honestly don’t think I would’ve made the same improvement if I were at different clinics. Unless I had to change my clinic due to insurance change, I will keep coming back to here whenever I feel down!"
"My experience, there was very nice they listen to me. They act like they cared, and when I left the place, I felt hopeful."
"Everyone is so nice. Thank you I appreciate all of your help"
"I'm very happy to have found a place where I feel safe and I feel I'm actually being listened to and provided with the upmost care the whole team is absolutely lovely! I also really love my doctor he greeted me with a smile a firm handshake you can tell he knows what he's doing and he doesn't just treat you like a patient you can tell he loves what he does and is very compassionate"
"Can’t recommend her enough!"
"Medication management is effective, but office communication needs improvement!"
"The Jacksonville center has been a game-changer for my mental health journey. The team is compassionate, professional, and truly listens to your concerns. I've seen significant improvements in my anxiety levels thanks to their personalized treatment plans. Can't thank them enough!"
"Everyone from the desk staff to the Techs, RNs, and NPs are kind, compassionate, and excellent at their jobs. I’m so very grateful to have found them."
"From the moment I entered the office to the moment leaving the office I felt so cared for! The psychiatrist Erik is awesome & very knowledgeable about my mental health! I’m so glad he was able to help me."
"I’m so glad to have found Dr. Lundmark! Actually, all the Serenity staff members have always been kind and helpful. Dr. Lundmark is very easy to talk to, and actually respects my input regarding my treatment. That was not the case with multiple doctors I’d seen in the past. I absolutely recommend Dr. Lundmark and Serenity for anyone searching for a mental health practitioner."
"Wonderful staff and place."
"They are very good and know the time commitment it takes so they give a lot of grace. I feel supported when I’m there. Dr Gower is amazing. The staff is amazing and accommodating. They put healing first and business second"
"From the moment I walked in, I was treated with the utmost respect and care. Every staff member I came into contact with was extremely welcoming and made sure I was well taken care of."
"Very knowledgeable about Ketamine therapy. Saw improvement in my depression symptoms, though the cost is a bit high."
"Very happy with my experience with Dr. Hauser. He is knowledgeable and listens and you can tell that he cares and wants to help."
"From the moment I made the phone call to schedule to the moment I walked out the door, every person from Shelby who scheduled me, May at check in, Nate, Dr. Yam, Kevin, and J’Adriana… I have never ever ever experienced this level of care and compassion from a mental health facility. And this was after just one visit. I understand everyone needs, preferences, experiences are different but from my own, this is the place I would want not only myself but my loved ones to be."
"The best psychiatrist I’ve ever had. He listens, asks the right questions and is extremely accommodating. I highly recommend Serenity and Dr. Ruiloba."
"Tyler is amazing and very easy to talk to and share what struggles you're going through. She offers many options to help."
"I felt very heard. I was also very grateful that Dr Stegner did not use one size fits all therapy. She took the time to listen and is helping me build on my strengths."
"Dr Eric is very easy to talk to and is very genuine. The staff at Serenity Healthcare go above and beyond to make patients feel at ease, and it's a lovely thing to look forward to my appointments and get to chat and laugh with them all. Serenity is like a family who open their arms to people like me."
"Was nervous to finally see someone about what I’d been dealing with but from the second I walked in they made me feel comfortable and welcome. Dr. Hubert made me feel understood and not alone in my struggle."
"Serenity and everyone there always treats me so well. Tanner listens to everything I have to say and makes sure to answer any questions or concerns that I have. He acts on what he feels is best, and it’s made a world of difference for me. I am so grateful for all they do!!"
"I always feel like I am respected here. The staff all seem to know me and I feel like I am dealing with experts."
"Zeker slayed that whole session! Very nice and understanding"
"Therapist was pleasant, caring, polite, understanding. She definitely listens to you."
"Incredible support for anxiety and PTSD. Tolulope's approach is both professional and deeply compassionate. A true gem in psychiatry!!!"
"Dr French is simply the best. I feel so comfortable talking to her and she always makes my day. I’ve never experienced a mental health provider like Serenity but I highly recommend to anyone in Denver. The office is beautiful. The staff is incredible. I cant say enough good things."
"They are very good and know the time commitment it takes so they give a lot of grace. I feel supported when I’m there. Dr Gower is amazing. The staff is amazing and accommodating. They put healing first and business second"
"Dr. French is amazing! She genuinely cares and listens so she can address your needs. I’m so grateful for the care and advise she’s given me."
"My first meeting with Dr. Lundmark was great, he was thorough and eager to get me started on a treatment plan for my ADHD. The staff is all nice and the whole process is pretty efficient."
"Very straight to the point (in a good way) and beautiful office. Dr.Froelich explained all my options to me and answered all my questions and concerns. He believes in only putting patients on meds that are absolutely necessary and will have minimal side effects. Great first experience at a physicist office. Would def recommend."
"Brenda has been so helpful and caring with my daughter and mental health issues. I’m so thankful for her expertise and the help she gives."
"I’ve been going here for about a year and I just want to say this doesn’t feel like a business whatsoever. When you walk in you’re met with such amazing human beings who are there to help you every step of the way through your mental health journey. My provider Dr Colvin is incredible and very understanding and helpful. He tailors my treatment plan to MY needs and listens. I’m doing TMS currently and already see an improvement. The tech I have, Olivia is full of joy and kindness. I look forward to seeing her every appointment. They offer financial aid for different treatments which have absolutely saved my life. Their main priority is to make sure you are healthy and happy, rather than the money. I recommend this place to anyone who would benefit from psychiatric care."
"Have had a great experience every time I visit. My provider is kind, she listens, and truly cares. The office itself is clean and gives a relaxing vibe. The staff is always very kind and helpful when scheduling appts. They are also very on top of my insurance. I have walked in multiple times and they’ve told me I have a credit because I overpaid the last visit. I feel like that never happens anymore. I am always having to chase down someone in billing at other doctors offices saying “my insurance said I was responsible for X but you charged me XYZ so I think I need a refund…” It’s so nice to feel like they are honest and trustworthy with my money. Overall I highly recommend Serenity"
"Manwaring is great! He’s helping me with everything!"
"I really Love it and my Dr. Jennifer French is a sweet and understanding doctor and I would recommend her to anyone I couldn't find nobody better am so glad I find her❤️🙏🏽"
"Dr Madu is amazing and I will miss her dearly! Very pleased with the care I receive at Serenity. The staff is beyond amazing"
"Tolulope's expertise in TMS therapy has been beneficial. She's patient and genuinely cares, although the initial consultation took a while to schedule."
"Jennifer Madu will be so missed. She made me feel relaxed. Very friendly person. Wish she was not leaving."
"I was skeptical about trying TMS therapy, but it turned out to be a turning point in my treatment. The results have been more than I could have hoped for. It's rare to find a place that combines such advanced technology with genuinely compassionate care."
"Dr. Shapiro spent a great deal of time with my daughter on her first visit, who has been diagnosed with Bipolar I and OCD. He was very thorough and interested in what she has been through. I really appreciated his concern and time."
"This is a really good practice. Staff is friendly, helpful, and very polite. I saw Dr. Brooks. He is very personable. He was generous with his time, I had a thorough interview and felt heard and supported. I would unreservedly recommend Dr. Brooks and this practice."
"After moving to Jacksonville, I was anxious about finding a new psychiatrist. Serenity came highly recommended, and they lived up to the hype. The psychiatrists are empathetic and skilled, making my transition much smoother."
"No long wait time. Appointment times are pretty spot on. Staff extremely helpful and friendly. Andrew Norman DO turned a simple visit into a life where the possibilities seem endless. Never felt better and looking forward to brighter days!"
"Derin Colvin is amazing! He is easy to talk to and he genuinely listens to all of my concerns. He explains everything in detail and answers all of my questions. I feel like a person, not a number."
"I’ve been looking for answers for a very long time. At Serenity I felt truly listened to by a healthcare professional. My concerns were addressed and a plan developed in my first meeting. TMS reduced my symptoms. I’m relieved to have gone through this with results beyond what medications have done for me."
"I had a great experience with Serenity and Dr. Jackson . They were able to assess me and assist me in managing with my needs. They provided lots of information and education on how to manage my diagnosis. They are well organized and the ladies at the front Desk is very welcoming and thoughtful. They have appointments starting as early as 6am up to 7pm. Update: 2/01/24 I really enjoy the services I have been receiving. They are attentive and thorough in their services. I am trying new technologies and successfully managing my diagnosis. Serenity has been a great service. I wish they offered psychotherapy and make it a one stop shop. Everyone is friendly, not judgmental, and work with you in every-way. This is the best service I have received in med management for mental health. They truly have been a blessing."
"The people at Serenity are caring and kind. The wait time isn't bad either. Dr Tripp is fabulous."
"Always very helpful and understanding. He shows he has your back as well"
"Serenity Mental health centers is a five star experience. From the providers to the patient advocates to the front desk associates everyone is focused on providing the best experience and helping you get better. I was nervous and apprehensive for my first appointment. The center did an excellent job of text reminders and phone calls. They were very accommodating to my meet over the phone I never felt rushed And none of our interactions felt transactional. I arrived at a beautiful building, meticulously decorated, and very welcoming. Dr. Brooks was the best provider I have had the pleasure of being in the care of. He listen to me, he challenged some of my thought processes, and ultimately he came up with an individualized plan for my care. I truly wish everyone could experience this level of care and satisfaction. If you have the opportunity, please give Serenity Mental Health Centers a chance to provide you with the care you’ve been looking for."
"Awesome people work here, everyone is very nice and the place is comfortable. They take the time to listen intently, would recommend!"
"One of the best out! Thanks for everything Jerzy! - Jacques"
"I was so happy that I came in to see everyone. Everyone was so nice and polite. Dr. Steigner was so happy to so me. She listened to what was going on in my life, as always. Had a wonderful time with the receptionists. I hope they a good time listening to me and my jokes."
"For the first time since I lost my favorite doctor to cancer, I have hope in the medical system. She actually listened and didn’t make me feel rushed or dismissed. It feels like she really cares for my wellbeing, wanted to know everything she could to help my conditions, and that’s rare to find. I’m so glad I found her! Brenda Galvez is the absolute best!"