Patient Reviews
Patient Reviews
We know that sometimes taking the first step is the hardest. Finding the right providers to entrust your mental health can be difficult. But we want you to know that at Serenity Mental Health Centers, you're more than just a patient, and you can trust we'll give you the attention, respect, and care you seek. Whether you're looking for help for yourself or a loved one, we encourage you to browse the reviews of our past and present patients to get to know our team and what we're about at Serenity.
"No long wait time. Appointment times are pretty spot on. Staff extremely helpful and friendly. Andrew Norman DO turned a simple visit into a life where the possibilities seem endless. Never felt better and looking forward to brighter days!"
"It’s excellent service and nice people and very kind too, the front desk employee and the psychiatrist Dr Norman. Thank you"
"Mental health is never a fun subject to have to come to terms with or understand but with Serenity, Victoria my TMS tech and Dr. Norman I have come to know that life is better when we allow ourselves to heal, and use the resources available to get help. This year I reached my lowest low but with the support of serenity and my TMS treatments with Victoria, I was able to learn healthy coping mechanisms, grounding techniques, how to be nicer to myself and helped every day tasks not feel so heavy. I cannot begin to express the gratitude, appreciation and admiration I have for Victoria and how she pours her heart into everyone she encounters, I truly believe the companionship she offered brought me back everyday, we laughed, cried, complained and reflected on my life a lot together. Even while Victoria was on a much deserved vacation Ash was an absolute ray of sunshine to encounter. I never doubted I was in good hands at Serenity, everyone is so personable, helpful and caring for their patients wellbeing. I do and will continue to recommend Serenity, TMS, Dr. Norman and Victoria to anyone I know who could benefit from their services."
"Im writing this review mostly in regards to TMS tech, Chloe. She is a superstar. I did 36 TMS sessions and seeing her was my absolute favorite part of the entire experience. She is so kind and warm and I’ve never felt more comfortable expressing my feelings to anyone else outside of my husband. Seeing her on a daily basis helped me build my confidence as a patient and as a person. She encouraged me in my goals, validated my concerns and feelings, and just offered an understanding ear when I needed it. I truly believe that Chloe is 90% of my mental health recovery and the rest may be due to the tms and medication. A true angel on earth. If you are considering doing TMS here, I would highly suggest requesting her personally. The serenity office itself is not amazing. It’s hard to get a hold of anyone on the phone, sometimes I’m on hold for over 45 minutes to get to a representative and they’re only that, a representative. There’s no direct phone line for your specific office. There was also a change in many personnel during my time here, which isn’t great for mentally unstable folks. I did like dr. Andrew, but she left. Dr. Cragg has been able to help me with my current situation and I am forever thankful. But truly, Chloe single-handedly makes Serenity a 5 star establishment. The world is a much better place because Chloe exists and cares about what she does. There are not enough words to truly express the depth of my gratitude."
"Dr. Andrew and her staff truly care about their patients. They go above and beyond to ensure patient satisfaction. I am proud to call Dr. Andrew my doctor!"
"Absolutely love Dr. Andrew and her team! They have been great for both me and my daughter and truly care about their patient's wellbeing!"
"I’ve only had one session thus far with Dr. Andrew but she’s already the best psychiatrist, maybe even doctor, that I’ve ever experienced (and I’ve seen a lot of doctors for various things). She is professional, thorough, warm, and confident. She takes her time and genuinely wants to provide the best possible care."
"I had my first visit with Dr. Andrew yesterday and it was wonderful. She really listened to me and helped work out a care plan. She and her staff are amazing!"
"The appointment itself was great. I have been a patient w/ Dr. Madeline Andrew for a few years but due to the pandemic all of my appts had been virtual. I met her for the first time on Tuesday the 21st. She was great and the office staff were great. However, booking the appointment was a different story. The phone system needs a ton of work. I started calling on Tuesday 13th to book the appointment and I did not get it scheduled for 4 days. I informed Dr. Andrew about this issue and we called the phone number that I was calling to speak with someone to schedule the appointment and she saw first hand the difficulty in trying to reach someone."
"Dr. Andrew is very knowledgeable in her field of expertise. My appointments with her have always been productive. I would highly recommend"
"The office staff is top-notch. Dr. Andrew is kind, genuine, and professional. She takes the time to listen and will team with you to solve whatever you're dealing with."
"I was extremely impressed by the care I received from Dr. Andrew and the staff at Serenity. First all, they never make you feel like an inconvenience, and work hard to find a solution to help you with whatever issue you are struggling with. This is the first time I’ve experienced this kind of service. I am very thankful that I found this place. 5 Stars! Jeff Rose"
"Dr. Andrew, Emily, and Taylor have been so helpful! I drive 45 minutes each way for treatment. It's well worth it! I'm so glad I found Serenity!"