Patient Reviews
Patient Reviews
We know that sometimes taking the first step is the hardest. Finding the right providers to entrust your mental health can be difficult. But we want you to know that at Serenity Mental Health Centers, you're more than just a patient, and you can trust we'll give you the attention, respect, and care you seek. Whether you're looking for help for yourself or a loved one, we encourage you to browse the reviews of our past and present patients to get to know our team and what we're about at Serenity.
"I was always greeted with a smile when I came in for my Serenity appointments. I never had to wait too long to be called back for my appointment and all of my concerns were met with a caring ear. I enjoyed working with Sarah and her team and definitely recommend their services."
"My TMS tech Sarah was amazing. She was kind, really cared about me getting well, and was very down to earth and attentive. She treated me like a person not a patient. I will miss her now that I'm done with treatments."
"This place rocks! The support staff are very friendly and helpful. Everyone had a smile. My NP is passionate about helping me, friendly and actually listens to me, takes my ideas about my care into consideration and integrates them onto our plan. Highly recommended."
"My experience here has always been nothing but positive. Jennifer Madu NP has been truly an angel. Felt safe and understood to share with her how I’ve been feeling and I look forward to continuing my care with such wonderful staff."
"Made me very comfortable 😎 Sarah Ssmsky is wonderful and all staff members❤️"
"My journey is long, difficult and still ongoing. But, with the staff at Serenity, I am getting better everyday. Beth Martin-NP, Vivicca, Leneigh, Bella, Sarah and Morgan, have shown me that I have value and purpose. All the staff cares, and will do their best for you. Serenity is amazing."
"Everyone is so friendly and professional. They took very good care of me, from the moment I called to make an appointment and after I left. Sarah was amazing and she made me feel safe. Great service overall"
"The staff here is incredible. the treatment is different from anything I’ve ever experienced. The results take some time. But if you stick with it, you will see results. My life has been completely transformed for the better. I’ve been in therapy for years and prescribed almost every depression/anxiety medication available. Nothing worked. Ketamine & TMS was literally my last resort. Now I feel better. My thoughts are better. My outlook is positive. I have more energy, losing weight. Sleeping better. My ability to manage stress and emotions is finally something I can handle. If you’re suffering with depression and anxiety I highly recommend this treatment. It is a large commitment, but remember, you are worth it! My tech, Ceirra. Saved my life. Thank you Sarah. And all of you at serenity!"
"They have helped me a lot. Sarah has been a gem and she has done a number with my wife and I. The personal there know that this work is not a race but a marathon instead they will be there for you thru it all."
"Serenity in Layton has an incredible team! Whether it's Sarah, the TMS team, the nurses, or the front desk! They sincerely care about you and they have a great sense of humor!! Give them a shot if you want a life changing experience!!"
"I had an amazing experience at serenity, this was my first time going to find options for my anxiety, and NP Sanchez made me feel welcomed, heard, and validated. She presented me with options and we ended up finding one I was comfortable with. Going to get help isn’t easy but the employees at serenity helped put me at ease. I am very grateful to NP Sanchez for all of her help!"
"I am so fortunate to have found James O’Hara NP at Serenity and I must say that my experience has been just amazing. James understands the complexities that are involved in helping to provide optimal mental health, such an important skill! The recommendations have been well thought out, evidence-based and fully tailored to my individual needs, that last one is the hard part I believe. James genuinely cares about my well-being and is committed to helping me improve my quality of life and that’s exactly what the result has been! Thank you so much for this!"
"I went to Serenity Mental Health Center in Lakewood last week unsure of what to expect. Some of the Google reviews gave me cause for concern, while others shared experiences of much needed relief provided by the staff here. I was hesitant but willing to give Serenity Mental Health a chance and I am thankful I did. Everything from my first phone call to the completion of my visit went smoothly. I was impressed not only by the level of care but compassion demonstrated by the entire staff. Working with Daniel Plastino, NP was better than I could have expected or hoped. Daniel is kind, empathetic, and knowledgable. I felt heard throughout the entire process and appreciated that he listened to my concerns while carefully evaluating my health and best approach for treatment. Nothing was pushed on me and I felt that it was a collaborative process; which is rare in healthcare these days. I left feeling confident in my care plan and Daniel's ability to help me reach my goals. I highly recommend Daniel Plastino, NP and Serenity Mental Health Center to anyone looking for support in their mental health journey. If you are on the fence like I was, give them a try and let them earn your trust. The peace of mind and level of care you can walk away with is invaluable."
"Every one was so inviting! It made me feel so comfortable and so welcomed. My Nurse Practitioner Sarah Samsky was absolutely great, loved her. Highly recommended."
"I had my first visit with Sarah Samsky Yesterday and let me just say she is absolutely amazing! Her and her team are extremely professional and passionate about providing you with the best possible care, i will definitely be continuing visits with her and would recommend her or Serenity in general to anyone!!!"
"Michael Kuron is my NP and he’s great. Compassionate and takes the time to explain everything. The other staff is great as well and they make the environment feel very relaxed."
"I just started seeing Paulene (NP) and wish I had found her sooner! Before Paulene, I spent two years trying to get to the bottom of what was going on with me (with a different provider) and tried numerous medications with hardly any results, but after just one visit with Paulene I felt validated and heard for the first time. She took the time to really listen to what I had to say and we came up with a treatment plan that has already produced a positive difference in my life. I am so grateful to have met her and absolutely recommend her! Oh and all of the employees are so kind and patient - definitely recommend this center!"
"Great place! Doctors are nice and facility is spotless. Would recommend. Stuart is a great NP and truly cares about his patients"
"I had my first appointment with Sarah Samsky and she made me feel incredibly comfortable, safe, and validated the feelings I was having that also prevented me from seeking help sooner. She made me feel less insecure and made me relieved that I finally reached out for some help with my mental health. I have a complex medical history and she was incredibly thorough and asked to have some time to figure out the best course of action so she can treat me in the best way possible without having interactions with other medications/flare ups of diseases. Not a lot of providers take the time to get to know their patients/histories and it has caused issues for me in the past with providers not listening/understanding what all is happening with my health. It’s been a breathe of fresh air to feel heard and have someone on my team rooting for me to get better as a whole - not just treating my symptoms. I’m so glad I reached out and that she was so welcoming!"
"Nicole dressler is a fantastic Np. Highly recommend her for mental health services"
"I would recommend Serenity to EVERYONE. I had so much anxiety/stress about going to my appointment but Sarah was so amazing to work with. She made me feel totally comfortable and was so understanding. I was able to get the perfect treatment for me with medical staff that really cared. Amazing experience and I will definitely be recommending them again."
"A safe environment to be open and listened to. NP Tommie Butler is great!"
"I’ve seen more MH care providers over the last couple of decades then I’d like to confess, however, it gives me perspective that compels me to shout out sincere, heartfelt, gratitude, to James O’Hara, NP, and Serenity Mental Health. They are world-class, top shelf, first rate, A++, super-great folks, who really know their stuff and provide care, like nobody’s business. Really care."
"I have been to many doctors, but I must say this office, including all the staff and doctors and especially Mr. James O’Hara NP have really been there when I really needed it most. Thank you serenity 🙏"
"Everyone was very nice, friendly and helpful. My Psychiatric NP Christine Foster went above and beyond to make sure I got my medication which was difficult due to needing records from my previous doctor which is out of state. She checked in with me after hours and on the weekend to keeping me updated. Yesterday I was able to obtain my meds and very much appreciate everyone’s assistance."
"My NP is a genuine and very empathetic clinician. She is very detail oriented and creates a safe space for her clients. Happy to have found her and focus on my mental health journey together!"
"NP Dressler is amazing. She is always on time for her appointments, which we can all appreciate. She never hesitates to meet the psychotherapy needs of her patients. I highly recommend NP Dressler."
"Usually the doctors appointments I have for adhd/anxiety take about 5-10 minutes with the doctors just asking if I want time release or instant release, and then the appointment is over. On Monday August 15th I found out that the Dr. at my previous clinic had left, and I couldn’t get booked for 6 weeks, and I needed a refill for my medication that day. So in a panic mode I called all over the place and couldn’t get in anywhere. Eventually I found a 3rd party website that showed me serenity and I booked the appointment. Immediately afterwards I got a follow up call from serenity. The lady who called me said that the 3rd party doesn’t actually link up with their schedule and she wanted to get me in the official schedule. So she got all of my info over the phone and was able to get me a same day appointment with Stuart Porter, NP. Him and I talked about the issues I have with adhd and anxiety for about 40 minutes. He asked a bunch of questions, and gave me time to think about my answers. He was very caring, and curious. And most importantly I could tell that he really wanted to help me, which meant a lot to me. I’ll definitely be coming back to this place, for all of my mental health needs & concerns."
"I can honestly say I had the most wonderful experience! everyone was beyond friendly and helpful! My front desk experience began with Sarah, she was wonderfully chatty and was able to help me find out what I needed to do and where I can go. I had my blood pressure taken by Shamante and Josh, they were both very kind and professional (they even laughed at my lame jokes) After speaking with them I got to see Dr. Nyberg, from the second I walked into the room with him he greeted me and treated me like I was a close friend of his, lastly I got to speak with Jessica at the back desk, she was incredibly helpful with setting up a following appointment. the entire crew there had nothing but smiles and kind words to say the whole time. this is the first office I've been to where I want treated like a patent but I was treated like a friend and I find myself looking forward to my next visit! Thank you!"
"I loved Sarah Samsky. She's very soft spoken with a warm inviting smile. She always asks if I have any questions or concerns before the visit, and allows me to be part of my healing plan."
"I was a little late to my first appointment, as i was lost trying to find the right floor to go to, luckily when i walked outside i asked a very sweet young lady if she knew where Serenity was, lucky for me she worked for Serenity and walked with me to get there. From the moment i walked in i was politely greeted by the receptionist, she made me feel very welcomed. One of the medical assistants called me back to take my weight, blood pressure, and pulse, which i had never seen done before at this specific kind of practice which i thought was pretty awesome! The ladies in the back were very kind and passionate about their jobs and were happy to help me. When i seen NP Tommie, he was very kind listened to me and paid attention also he did not rush me. It was a great first visit with great first impressions! I am very excited to work with Serenity for my well being. Thank you to the staff!"
"I have nothing but amazing things to say about Serenity! Scheduling appts is easy, the staff is very kind & helpful, they follow through quickly on prescriptions, & they’re easy to reach for assistance/questions. I previously saw Dr. Fray who was wonderful and now I’m seeing Shelly Abadi, NP who is also incredible. They always makes me feel so validated and understood! Thank you Serenity."
"A safe environment to be open and listened to. NP Tommie Butler is great!"
"This facility is so wonderful! They speak to me with compassion and I appreciate it so much. NP Nicole Dressler is sweet and understanding; I wish every provider was this efficient and caring."
"After less than awesome experience with another healthcare provider, I was referred over to Serenity by my girlfriend. From the moment I walked in I was treated with the care and respect that I was looking for. Everyone that I interacted with had the most amazing attitude from start to finish. When I was able to speak with my provider Bree, I so happy to be given the kind of treatment that I had been looking for. I’m so glad that I found Serenity and would recommend them to anyone concerned about their mental health. Thank you to the staff and especially to NP Bree for giving me the care that I needed. I’m looking forward to starting my mental health journey with such a committed and caring partner like Serenity!"
"I was able to get an appointment quickly with options when calling Serenity. I saw Paulene Jean-Baptiste, NP. I tend to be a little more critical when seeing any type of provider as I have been in the medical field for 22 years in Direct Patient Care. Paulene was a blessing and I was comfortable. What I appreciated most is she heard what I was saying and did not try and push any unnecessary medications on me, but truly addressed what may be an underlying root of a lot of the things going on in my life."
"Joe NP showed empathy and concern, didn’t rush through the appointment, and thought through the appropriate course of treatment. 5 stars would recommend"
"I absolutely love serenity, I work at a PCP office and we refer our patient here. They care about there patients and can get you in quickly! When I met the NP Nicole she listened and cared about what I was saying."
"My provider and team are amazing! I started with Sarah a few months ago and my mental health is better than it’s been in yrs. She’s attentive and compassionate. She’s the first psychiatrist who’s ever genuinely cared about my progress and has so many helpful suggestions. TMS is a game changer! Great staff, easy to make appointments, and the team knows and supports each individual. I have nothing but great things to say about Serenity"
"There is a stigma about reaching out for help, but Brenda Sanchez, NP is welcoming and made sure I was comfortable and took my process into consideration when making decisions about my treatment plan."
"Absolutely love coming here for care. My NP Pauline Jean Baptiste is always on top with my care and really listens to what I tell her when it comes to my care."
"I’ve only been here once so far, but I was extremely impressed. The office is beautiful and the front desk staff are great. I’ve never been to a mental health facility where I felt so valued and seen. My first visit with the psychiatric NP was scheduled for an entire hour! Mah was so great. She listened, validated my feelings and experiences, and even gave me a mini therapy session (which is extremely rare for psychiatrists). I feel very confident that the team at Serenity will take good care of me in the future."