Patient Reviews
Patient Reviews
We know that sometimes taking the first step is the hardest. Finding the right providers to entrust your mental health can be difficult. But we want you to know that at Serenity Mental Health Centers, you're more than just a patient, and you can trust we'll give you the attention, respect, and care you seek. Whether you're looking for help for yourself or a loved one, we encourage you to browse the reviews of our past and present patients to get to know our team and what we're about at Serenity.
"Mah is the BEST! She’s so caring and attentive. It’s rare to find healthcare providers who actually listen like she does"
"This place rocks! The support staff are very friendly and helpful. Everyone had a smile. My NP is passionate about helping me, friendly and actually listens to me, takes my ideas about my care into consideration and integrates them onto our plan. Highly recommended."
"My experience here has always been nothing but positive. Jennifer Madu NP has been truly an angel. Felt safe and understood to share with her how I’ve been feeling and I look forward to continuing my care with such wonderful staff."
"I really enjoy my time talking to Mah and her staff. She honestly listenens to what I'm saying and I feel very comfortable talking to her. The office is extremely clean and the staff there are so nice to talk with."
"I had an amazing experience at serenity, this was my first time going to find options for my anxiety, and NP Sanchez made me feel welcomed, heard, and validated. She presented me with options and we ended up finding one I was comfortable with. Going to get help isn’t easy but the employees at serenity helped put me at ease. I am very grateful to NP Sanchez for all of her help!"
"I am so fortunate to have found James O’Hara NP at Serenity and I must say that my experience has been just amazing. James understands the complexities that are involved in helping to provide optimal mental health, such an important skill! The recommendations have been well thought out, evidence-based and fully tailored to my individual needs, that last one is the hard part I believe. James genuinely cares about my well-being and is committed to helping me improve my quality of life and that’s exactly what the result has been! Thank you so much for this!"
"I went to Serenity Mental Health Center in Lakewood last week unsure of what to expect. Some of the Google reviews gave me cause for concern, while others shared experiences of much needed relief provided by the staff here. I was hesitant but willing to give Serenity Mental Health a chance and I am thankful I did. Everything from my first phone call to the completion of my visit went smoothly. I was impressed not only by the level of care but compassion demonstrated by the entire staff. Working with Daniel Plastino, NP was better than I could have expected or hoped. Daniel is kind, empathetic, and knowledgable. I felt heard throughout the entire process and appreciated that he listened to my concerns while carefully evaluating my health and best approach for treatment. Nothing was pushed on me and I felt that it was a collaborative process; which is rare in healthcare these days. I left feeling confident in my care plan and Daniel's ability to help me reach my goals. I highly recommend Daniel Plastino, NP and Serenity Mental Health Center to anyone looking for support in their mental health journey. If you are on the fence like I was, give them a try and let them earn your trust. The peace of mind and level of care you can walk away with is invaluable."
"Mah Mekolle and her staff were sweet and lovely and informative and have gotten me on the right track for my mental wellness! I honestly look forward to my next appointment to experience all the lovely again."
"Amazing place! I recommend Mah! She is very professional and very helpful. She truly helped my life!"
"Michael Kuron is my NP and he’s great. Compassionate and takes the time to explain everything. The other staff is great as well and they make the environment feel very relaxed."
"I just started seeing Paulene (NP) and wish I had found her sooner! Before Paulene, I spent two years trying to get to the bottom of what was going on with me (with a different provider) and tried numerous medications with hardly any results, but after just one visit with Paulene I felt validated and heard for the first time. She took the time to really listen to what I had to say and we came up with a treatment plan that has already produced a positive difference in my life. I am so grateful to have met her and absolutely recommend her! Oh and all of the employees are so kind and patient - definitely recommend this center!"
"Great place! Doctors are nice and facility is spotless. Would recommend. Stuart is a great NP and truly cares about his patients"
"I read the reviews beforehand for serenity and picked this office because of how good they were. I experienced the exact same thing. Genuine, efficient service and Mah is incredible. So grateful!"
"Serenity Health changed my life. Mah is an amazing human and has been the best caregiver I have ever had the pleasure to be treated by! I recommend anyone looking for a new approach to mental healthcare to check out Serenity. They are a game changer!!"
"Nicole dressler is a fantastic Np. Highly recommend her for mental health services"
"A safe environment to be open and listened to. NP Tommie Butler is great!"
"I’ve seen more MH care providers over the last couple of decades then I’d like to confess, however, it gives me perspective that compels me to shout out sincere, heartfelt, gratitude, to James O’Hara, NP, and Serenity Mental Health. They are world-class, top shelf, first rate, A++, super-great folks, who really know their stuff and provide care, like nobody’s business. Really care."
"I just completed a round of TMS with Serenity and had a wonderful experience! Mah Mekolle was great, I was lost and late my first appointment and feeling distraught, she very skillfully talked me off the anxiety ledge. Lance was great at getting my appointments set up and helping me get insurance approval. Katie, my TMS Tech was fantastic. She was positive, cheerful, outgoing, and she met me with a big smile everyday. She made the whole TMS process very comfortable and was sensitive to any particular needs I had that day. I very much enjoyed the relationship we built throughout the TMS process and I learned so much from her in the short time we were together. I especially loved her little surprise she put together for me on my birthday!!! Dr. Shapiro and the rest of the staff was also very personable and knowledgeable. The best part is the end results, I am completely off my antidepressant medication and still feeling good. I was very pleased with the experience overall and would highly recommend Serenity Health."
"I have been to many doctors, but I must say this office, including all the staff and doctors and especially Mr. James O’Hara NP have really been there when I really needed it most. Thank you serenity 🙏"
"Everyone was very nice, friendly and helpful. My Psychiatric NP Christine Foster went above and beyond to make sure I got my medication which was difficult due to needing records from my previous doctor which is out of state. She checked in with me after hours and on the weekend to keeping me updated. Yesterday I was able to obtain my meds and very much appreciate everyone’s assistance."
"Mah Mekolle is wonderful! She is so kind, very insightful, and I am seen almost immediately upon arrival. I’m so grateful to be under her care."
"My NP is a genuine and very empathetic clinician. She is very detail oriented and creates a safe space for her clients. Happy to have found her and focus on my mental health journey together!"
"NP Dressler is amazing. She is always on time for her appointments, which we can all appreciate. She never hesitates to meet the psychotherapy needs of her patients. I highly recommend NP Dressler."
"Usually the doctors appointments I have for adhd/anxiety take about 5-10 minutes with the doctors just asking if I want time release or instant release, and then the appointment is over. On Monday August 15th I found out that the Dr. at my previous clinic had left, and I couldn’t get booked for 6 weeks, and I needed a refill for my medication that day. So in a panic mode I called all over the place and couldn’t get in anywhere. Eventually I found a 3rd party website that showed me serenity and I booked the appointment. Immediately afterwards I got a follow up call from serenity. The lady who called me said that the 3rd party doesn’t actually link up with their schedule and she wanted to get me in the official schedule. So she got all of my info over the phone and was able to get me a same day appointment with Stuart Porter, NP. Him and I talked about the issues I have with adhd and anxiety for about 40 minutes. He asked a bunch of questions, and gave me time to think about my answers. He was very caring, and curious. And most importantly I could tell that he really wanted to help me, which meant a lot to me. I’ll definitely be coming back to this place, for all of my mental health needs & concerns."
"I was a little late to my first appointment, as i was lost trying to find the right floor to go to, luckily when i walked outside i asked a very sweet young lady if she knew where Serenity was, lucky for me she worked for Serenity and walked with me to get there. From the moment i walked in i was politely greeted by the receptionist, she made me feel very welcomed. One of the medical assistants called me back to take my weight, blood pressure, and pulse, which i had never seen done before at this specific kind of practice which i thought was pretty awesome! The ladies in the back were very kind and passionate about their jobs and were happy to help me. When i seen NP Tommie, he was very kind listened to me and paid attention also he did not rush me. It was a great first visit with great first impressions! I am very excited to work with Serenity for my well being. Thank you to the staff!"
"I have nothing but amazing things to say about Serenity! Scheduling appts is easy, the staff is very kind & helpful, they follow through quickly on prescriptions, & they’re easy to reach for assistance/questions. I previously saw Dr. Fray who was wonderful and now I’m seeing Shelly Abadi, NP who is also incredible. They always makes me feel so validated and understood! Thank you Serenity."
"A safe environment to be open and listened to. NP Tommie Butler is great!"
"This facility is so wonderful! They speak to me with compassion and I appreciate it so much. NP Nicole Dressler is sweet and understanding; I wish every provider was this efficient and caring."
"After less than awesome experience with another healthcare provider, I was referred over to Serenity by my girlfriend. From the moment I walked in I was treated with the care and respect that I was looking for. Everyone that I interacted with had the most amazing attitude from start to finish. When I was able to speak with my provider Bree, I so happy to be given the kind of treatment that I had been looking for. I’m so glad that I found Serenity and would recommend them to anyone concerned about their mental health. Thank you to the staff and especially to NP Bree for giving me the care that I needed. I’m looking forward to starting my mental health journey with such a committed and caring partner like Serenity!"
"I was able to get an appointment quickly with options when calling Serenity. I saw Paulene Jean-Baptiste, NP. I tend to be a little more critical when seeing any type of provider as I have been in the medical field for 22 years in Direct Patient Care. Paulene was a blessing and I was comfortable. What I appreciated most is she heard what I was saying and did not try and push any unnecessary medications on me, but truly addressed what may be an underlying root of a lot of the things going on in my life."
"Joe NP showed empathy and concern, didn’t rush through the appointment, and thought through the appropriate course of treatment. 5 stars would recommend"
"I absolutely love serenity, I work at a PCP office and we refer our patient here. They care about there patients and can get you in quickly! When I met the NP Nicole she listened and cared about what I was saying."
"There is a stigma about reaching out for help, but Brenda Sanchez, NP is welcoming and made sure I was comfortable and took my process into consideration when making decisions about my treatment plan."
"Absolutely love coming here for care. My NP Pauline Jean Baptiste is always on top with my care and really listens to what I tell her when it comes to my care."
"I've loved working with Serenity Mental Health Center and Mah Mekolle is particularly soothing and wonderful to work with."
"I’ve only been here once so far, but I was extremely impressed. The office is beautiful and the front desk staff are great. I’ve never been to a mental health facility where I felt so valued and seen. My first visit with the psychiatric NP was scheduled for an entire hour! Mah was so great. She listened, validated my feelings and experiences, and even gave me a mini therapy session (which is extremely rare for psychiatrists). I feel very confident that the team at Serenity will take good care of me in the future."