Patient Reviews
Patient Reviews
We know that sometimes taking the first step is the hardest. Finding the right providers to entrust your mental health can be difficult. But we want you to know that at Serenity Mental Health Centers, you're more than just a patient, and you can trust we'll give you the attention, respect, and care you seek. Whether you're looking for help for yourself or a loved one, we encourage you to browse the reviews of our past and present patients to get to know our team and what we're about at Serenity.
"I had a great experience with Serenity and Dr. Jackson . They were able to assess me and assist me in managing with my needs. They provided lots of information and education on how to manage my diagnosis. They are well organized and the ladies at the front Desk is very welcoming and thoughtful. They have appointments starting as early as 6am up to 7pm. Update: 2/01/24 I really enjoy the services I have been receiving. They are attentive and thorough in their services. I am trying new technologies and successfully managing my diagnosis. Serenity has been a great service. I wish they offered psychotherapy and make it a one stop shop. Everyone is friendly, not judgmental, and work with you in every-way. This is the best service I have received in med management for mental health. They truly have been a blessing."
"Dr. Jackson is very considerate and very knowledgable, and will prescribe the right medications based on the information you give him."
"Felt acknowledged, genuinely listened to, and Daniel Plastino is clearly both knowledgeable and caring. All of the front desk and other staff have also been a pleasure to interact with. So far everything is five star. Update - October: After some careful exploration of treatment options with Daniel's helpful guidance, I have been pleasantly surprised to find a medication that actually works, in practical, real world contexts. In combination with meditation, working with sleep patterns for example, and some other practices, I feel more 'normal' than I have in years. I wasn't expecting such a clear and substantive positive outcome, so relatively quickly. It's early in treatment, but I have to say that I am immensely appreciative and surprised. One negative however should be mentioned - the protocols and procedures in place at Serenity that need attention with regard to prescriptions. I have had to wait nearly a month for a prescription for an easily available medication and that's not indicative of good practice in this area. The front desk/admin staff involved in this process are doing more than should be nessessary to work through and get things done. Please streamline the process and for God's sake, pay the admin staff better and hire someone to help if they continue to be so overworked at times. All that I've met have been professional and personable, and I do hope are treated as the assets (and pleasant individuals) that they are. Thank you. 🙏"
"I went to Serenity Mental Health Center in Lakewood last week unsure of what to expect. Some of the Google reviews gave me cause for concern, while others shared experiences of much needed relief provided by the staff here. I was hesitant but willing to give Serenity Mental Health a chance and I am thankful I did. Everything from my first phone call to the completion of my visit went smoothly. I was impressed not only by the level of care but compassion demonstrated by the entire staff. Working with Daniel Plastino, NP was better than I could have expected or hoped. Daniel is kind, empathetic, and knowledgable. I felt heard throughout the entire process and appreciated that he listened to my concerns while carefully evaluating my health and best approach for treatment. Nothing was pushed on me and I felt that it was a collaborative process; which is rare in healthcare these days. I left feeling confident in my care plan and Daniel's ability to help me reach my goals. I highly recommend Daniel Plastino, NP and Serenity Mental Health Center to anyone looking for support in their mental health journey. If you are on the fence like I was, give them a try and let them earn your trust. The peace of mind and level of care you can walk away with is invaluable."
"Everyone I have interacted with at Serenity has been very kind and professional. My current provider, Daniel Plastino, always takes the time to explain how and why my medicine works and is not dismissive of my concerns. I also appreciate the app I can use to send messages to the staff. They always respond within 24 hours and I don’t have to worry about finding the time to call during the day."
"Daniel is the best!! I highly recommend this clinic & Daniel!"
"Serenity Mental Health is amazing. I feel like I matter and Daniel Plastino cares and has my back. I would highly recommend them."
"Warm, understanding and supportive practice. Daniel had a large impact on improving my quality of life. I am so glad I found them."