Patient Reviews
Patient Reviews
We know that sometimes taking the first step is the hardest. Finding the right providers to entrust your mental health can be difficult. But we want you to know that at Serenity Mental Health Centers, you're more than just a patient, and you can trust we'll give you the attention, respect, and care you seek. Whether you're looking for help for yourself or a loved one, we encourage you to browse the reviews of our past and present patients to get to know our team and what we're about at Serenity.
"My depression had gotten so bad before I found Dr. Nyberg at Serenity. I had literally just looked at a random list of names on my insurances web list of providers, and felt inspired to go to him. One of the best decisions I’ve ever made. Dr. Nyberg is so sharp in giving all the info you need, but also sincerely cares and tries to be reachable for his patients. He listens for your input in your care, and makes sure you’re on the same page. He also cares about your overall health, and not just your mental health, and has helped me take the steps I needed to take care of other aspects of my health as well as my own mental health. I cannot recommend him enough. He caught my hidden ADHD that I had no idea I had, and has since helped me manage my medication to where I actually have drive and energy back to function in the day to day and feel accomplished again. Thank you for helping me have a life worth living. As for Serenity as a whole, I love that they have more up to date treatments like TMS and Ketamine, and they are very awesome with letting you make payments without the pressure of late fees and such, and will try to work with you in having access to care. Those treatments were also game changers for me. Everyone has also been personable and friendly and approachable. I also have loved the help I’ve gotten from nurse Stephanie when Dr. N isn’t able to get back to me right away. She has been awesome at making sure things don’t slip through the cracks. She’s the bomb! My only issues with Serenity is that I’d love for them to play some sort of music/ambience in the waiting room. It makes me feel more anxious and like I’m in a psych ward/hospital to wait in the silence, especially when there are other patients waiting or talking down the hall as well. I don’t want to feel like I’m intruding on peoples conversations. That being said though, the rooms themselves seem sound proof. To be fair, I have asked about why they don’t have music, and was told that music could be triggering to some patients, so they are trying to be considerate, but I would argue that the majority of people visiting would appreciate at least some ambient music playing to calm nerves. I also think they really need to reconsider training TMS techs to tighten the helmet sooo tight. I’ve done TMS twice, and the first round, my tech was willing to work with me and let me tighten the helmet myself, and I know it still worked without being painfully tight, because I was still getting the twitches from it being in the right spots when the helmet would turn on. My second round though, the tech I had kept the helmet so painfully tight with all her strength and force, that I literally could feel bruising on my chin after sessions, and it also was exacerbating my TMJ pain from also having to try to talk through things with the helmet so tight. I had brought up multiple times that it was too tight, and she just told me that’s the way it’s supposed to be to make contact, and that’s how they train it to be done. I hated coming in for TMS my second round expecting to have pain and discomfort while talking about my trauma and depression, which was far different from my first round with a diff tech, when I actually looked forward to seeing my tech and discussing my issues with her, and felt like I was improving. PLEASE reconsider how you train techs to fit the helmets. It should not be painful. You shouldn’t be leaving with bruises and having TMJ issues."
"I was scared to make an appointment because of terrible experiences in the past…. So glad that I did though because everyone in this clinic has been awesome thus far. They are respectful, professional, and they believe what I said and worked to help me. I’m grateful to thee doctor I saw for listening and helping me to get on the correct medication/dose for ADHD. It’s been almost a week and it’s already been a game changer for me."
"Usually the doctors appointments I have for adhd/anxiety take about 5-10 minutes with the doctors just asking if I want time release or instant release, and then the appointment is over. On Monday August 15th I found out that the Dr. at my previous clinic had left, and I couldn’t get booked for 6 weeks, and I needed a refill for my medication that day. So in a panic mode I called all over the place and couldn’t get in anywhere. Eventually I found a 3rd party website that showed me serenity and I booked the appointment. Immediately afterwards I got a follow up call from serenity. The lady who called me said that the 3rd party doesn’t actually link up with their schedule and she wanted to get me in the official schedule. So she got all of my info over the phone and was able to get me a same day appointment with Stuart Porter, NP. Him and I talked about the issues I have with adhd and anxiety for about 40 minutes. He asked a bunch of questions, and gave me time to think about my answers. He was very caring, and curious. And most importantly I could tell that he really wanted to help me, which meant a lot to me. I’ll definitely be coming back to this place, for all of my mental health needs & concerns."
"I've been working with Dr. Nyberg to treat ADHD and related anxiety. The staff and doctor have all been wonderful to work with! I felt the evaluation and testing were thorough, and the diagnosis well thought. I came ready with questions and notes, and we discussed symptoms related to my well-being, work and relationships. I feel like he really listened and the responses were thoughtful and well-informed. Follow-up visits have continued to address all the areas I was concerned about. Since then, Dr. Nyberg has been working with me collaboratively to treat my ADHD symptoms, as we've discussed both physical (medicine) and behavioral (therapy, coaching) treatment options. No specific treatment path feels pressured, but I feel earnest support, so I trust the recommendations. I highly recommend Serenity Mental health and Dr. Nyberg after my experience! Already, members of my family are planning to see them as well."