Patient Reviews
Patient Reviews
We know that sometimes taking the first step is the hardest. Finding the right providers to entrust your mental health can be difficult. But we want you to know that at Serenity Mental Health Centers, you're more than just a patient, and you can trust we'll give you the attention, respect, and care you seek. Whether you're looking for help for yourself or a loved one, we encourage you to browse the reviews of our past and present patients to get to know our team and what we're about at Serenity.
"Ben Shapiro and his staff are excellent. I am not saying this lightly. If you have an opportunity, go see him as he is an M.D. and is highly experienced. A long story short, I've had a difficult year but he has helped me with rest and methods to help me healthily tackle issues we face on a daily basis. HIGHLY recommended. Your mental health is important. Ben knows this and will help you."
"Dr. Ben Shapiro is a psychiatrist who truly cares about his patients' well-being. He combines professionalism with a deep sense of empathy, making him an excellent choice for anyone seeking compassionate mental health care. I highly recommend his services."
"Dr. Benjamin Shapiro has been a game changer for my mental health. I feel like I'm making a lot of progress with his help. He is very wise and has excellent judgment when its a tough call. He is really professional and his office is well put together with great staff. He takes your health and safety more seriously than any of the other 6-8 psychiatrists I've seen. He's not perfect but I don't think you could ask for a better psychiatrist!"
"Great experience so far, I absolutely love everyone who has helped me there. I would recommend to anyone who needs some help with their mental health. Benjamin Shapiro was very kind and helped me get on the right medication."
"Dr. Shapiro is so knowledgeable and really cares about his patients. I have been on Benzodiazepines for over 15 years, super scared to come off of them but he helped me figure out the right way for me to taper without being uncomfortable. The rest of the staff members were super nice and easy to talk with. I would highly recommend Serenity to anyone looking for people who genuinely care about your mental health!"
"This Dr. And office staff really care about you. Never have I had a dr. Office care so much that when I went away for treatment worried about me and worried that I did or did not have my medication. They worry about your mental health and when they know ypu are suffering they realy go above and beyond. I can't say enough good about this clinic"
"They are so comforting, understanding, patient!!!! Can’t say it enough!! Dealing with mental health is expensive, they work with you on the financial aspect. Dr. Shapiro is amazing, patient and calming. All the staff is amazing!!!!!"
"Elizabeth was amazing, she was very helpful and understanding. She made me feel like my thoughts were important. She also provided helpful resources to help with my mental health. Thank you!"
"My experience with Serenity Mental Health Centers was absolutely incredible. The staff is very friendly and professional. I highly recommend them."
"I found myself in a bad place mentally, I was referred to Serenity and Hayden C. She has been amazing. She listened to me and explained what treatment options were best for my situation. She has been compassionate and kind. She has helped me in my mental health journey. Because of her knowledge and skills, I am on the road to a healthier me."
"Dr Shapiro was very friendly upon my first introduction. He was very welcoming and very helpful in accuracy assessing myself as well as my past experiences and offering pertinent advice on how to proceed. Serenity Mental Health projected an air of understanding the moment I walked in the door and the office didn't feel like a doctors office so much as it felt like stepping into a friend's home to chat. Top marks in all areas."
"I'm very happy with the professionalism of this provider. He listens. He allows me to be proactive in my mental health care."
"This place has been so much help for me. Elizabeth is the best, she listens, understands, recommends and adjusts when needed. When I see other people complain about costs it’s hard for me to wonder…. Did you do your research to how much care will be and is covered, with or without insurance? It is pretty standard ANYWHERE you go. In my best opinion you get what you pay for. I pay for quality care therefore I am receiving quality care. Also, There is payment plans available! Do not be afraid of seeking mental health services because you are afraid of cost. Call in advance and see what can be done."
"Dr Shapiro has been instrumental in my recovery from Insomnia and Anxiety post covid."
"I’ve seen 30+ doctors for anxiety and depression and now ADD. The minute I met with the provider I was at ease and realized and felt 100% comfortable taking about any topic and being honest. I recommend and give them an A+. The level of humans caring for you is abundant and it shows from the minute you meet the team."
"Seeing a new mental health doctor can be stressful. The whole process of getting an appt scheduled to checking in was so easy and the staff was super friendly. I could not have seen a better Dr. than Hayden. She was an absolute delight!"
"Dr. Shapiro is a great listener and always makes me feel like we’re working as a team to take care of my mental health."
"I just completed a round of TMS with Serenity and had a wonderful experience! Mah Mekolle was great, I was lost and late my first appointment and feeling distraught, she very skillfully talked me off the anxiety ledge. Lance was great at getting my appointments set up and helping me get insurance approval. Katie, my TMS Tech was fantastic. She was positive, cheerful, outgoing, and she met me with a big smile everyday. She made the whole TMS process very comfortable and was sensitive to any particular needs I had that day. I very much enjoyed the relationship we built throughout the TMS process and I learned so much from her in the short time we were together. I especially loved her little surprise she put together for me on my birthday!!! Dr. Shapiro and the rest of the staff was also very personable and knowledgeable. The best part is the end results, I am completely off my antidepressant medication and still feeling good. I was very pleased with the experience overall and would highly recommend Serenity Health."
"My experience at the Holliday clinic has been nothing but positive. Dr. Shapiro listens and explains things thoroughly to me. From the moment I called with questions, each person I have spoke to and had interactions with has been nothing but positive. I am so glad that I have chosen this type of therapy (TMS & Ketamine) to help me with depression & suicidal ideation."
"I've had the most positive and transformative experience working with the Serenity team to aleavate my depression, manage my PTSD and cope with trauma. Ketamine Therapy has been a game changer and has helped me really be able to make forward steps in my life again. If your curious about alternative therapy for your mental health I highly recommend connecting with Serenity and see how they can help you. Best decision I've made for myself."
"This place really does care about your mental health and they do everything they can to help you!"
"Iv had the best experience here. I feel motivated and I have more of a purpose. My anxiety is so much better"
"After TMS and some adjustments to meds I can say I'm seeing progress in the right direction. TMS is a commitment, it takes time, but it hasn't stopped benefiting me even though it's been over a year since I received the treatment. Depression and anxiety are quiet, debilitating, inner sufferings that are frustrating to talk about and often dismissed and unwanted in conversations. TMS isn't a cure, it's a healing. I can tell that my mind is continuing to heal based on the appearance of my room, my interests and hobbies coming back to life, and my ability to throw caution to the wind and make some changes in my life that I felt were impossible. It's been worth it."
"I’ve only been here once so far, but I was extremely impressed. The office is beautiful and the front desk staff are great. I’ve never been to a mental health facility where I felt so valued and seen. My first visit with the psychiatric NP was scheduled for an entire hour! Mah was so great. She listened, validated my feelings and experiences, and even gave me a mini therapy session (which is extremely rare for psychiatrists). I feel very confident that the team at Serenity will take good care of me in the future."
"GREAT staff! I would recommend Serenity to anyone suffering with Mental Health issues."
"I really appreciated my experience at Serenity Mental Health. The staff are all very warm and interpersonally experienced. Dr. Pentleton was amazing at listening. I came in to increase life quality and I feel like it happened! I know this location is relatively new right now, but it's well run and is connected with the other Serenity centers."