Patient Reviews
Patient Reviews
We know that sometimes taking the first step is the hardest. Finding the right providers to entrust your mental health can be difficult. But we want you to know that at Serenity Mental Health Centers, you're more than just a patient, and you can trust we'll give you the attention, respect, and care you seek. Whether you're looking for help for yourself or a loved one, we encourage you to browse the reviews of our past and present patients to get to know our team and what we're about at Serenity.
"I am so fortunate to have come to Serenity and gotten help with my mental health and medication concerns. They have truly helped me take care of myself and put me first. Everyone in the office is kind, helpful, and greets you with a warm smile. I would recommend this place for your mental health needs any day of the week. Definitely 5 stars."
"I’m delighted to share my positive experience with Dr. Jerrzy Hubert. His kindness, genuine concern, and unwavering support have been instrumental in my journey toward better mental health. I appreciate Dr. Hubert’s expertise and compassionate approach, making each session a source of comfort and progress. As Dr. Hubert embarks on a new chapter with a move, I want to express my sincere best wishes. I will miss his guidance, but I’m truly grateful for the positive impact he had on my well-being. Thank you and good luck!"
"I recently decided to get on top of my mental health and my attention issues. I booked my initial appointment at the Chandler location but ended up moving over to the Desert Ridge location after some scheduling issues and it's closer to home. I cannot recommend Dr. Kara Prussing enough. I have only had the opportunity to have a few appointments with her but she has already helped me get on the right path for my medication management. She also really listened to the areas that I am struggling and gives great insight and options on tackling it. I have a ways to go but she has definitely helped a lot. The staff at the Desert Ridge location are also very friendly, quick and make the process as easy as possible."
"I went here initially to treat my adhd and then I was introduced to TMS and Ketamine therapies so I went back to treat my depression and anxiety. This has been such a great facility to go to for all of the above. The staff is so kind, professional, and goes above and beyond for their patients. These folks truly want their patients to succeed and I can see that. I highly recommend checking this place out. To the staff, thank you all for being the best at what you do! You’ve given me a stellar opportunity and the tools to continue my journey."
"Our family has been very fortunate to find such caring, kind, and empathetic individuals. From the moment you call them to the very first time, you attend your initial appointment and intake. The staff is supportive, helpful, patient, knowledgeable and extremely caring. Our family is very happy and feel like it is a safe environment. Everyone there loves what’s they do you can feel it. Kaytlyn and Dr. Elias Ruiloba are amzaing. Dr. Ruiloba was patient and explained treatment process, answered questions without making us feel like we are a burden. We are very thankful we are in the care of Serenity Mental Health. I would highly recommend them to families. Marram Saggaf"
"The whole team at Serenity (and Dr. Prussing specifically) have been so amazing since the beginning. As a first time patient at a mental health office, I was nervous and wasn’t sure what to expect. Everyone cares for the patients, they know them, and it is always a positive experience, even the way the techs and assistants speak to each other! Happy, confident, and ready to help each other. I’ve been privileged to see Dr. Prussing as she is personable and deeply helpful. You won’t go wrong."
"Just began this journey to improve my mental health and this was a great place to get started. The environment as well as the staff felt both very welcoming and comforting for a, “First timer.” Dr. Hubert gave me the time and attention I needed to address my problems as well as the next steps to take towards improvement. Thank you again to not only Dr. Hubert, but to all of the staff at Serenity."
"Very lovely office! Calming and right when you enter the doors, they make you feel comfortable and listened to. Dr. Elias Ruiloba was the psychiatrist I saw and he was amazing; he listens intently, has no judgement, and makes you feel comfortable during the evaluation. Additionally, he is open to patient opinion and feedback, and as a woman I felt listened to and validated in my mental health issues. Will be sticking to Serenity for a long time!"
"Nothing but positive things to say about Serenity and provider James O’Hara! Everytime I go in, all the staff is so friendly and kind! James is an amazing NP- he is thorough, knowledgeable, and even goes above and beyond to discuss other supplements to improve my focus and mental health. 10/10 recommend them!"
"Wonderful team that really cares for their patients mental health, and getting them to a better place."
"The team over at Serenity has been awesome in following through on my much needed mental health management and long term guidance to options for treatments."
"I have nothing but good things to say about Dr.Jerzy Hubert and Serenity mental health center. They're so supportive and I feel like I have a true support system there. I never feel judged or unimportant for any issue I might need to address. They always want to make sure I am feeling my best self and if I'm not, working toward solutions to help me get there. Going to Serenity has been life changing and I can't say enough good things about Dr.Hubert and his staff."
"I am so fortunate to have found James O’Hara NP at Serenity and I must say that my experience has been just amazing. James understands the complexities that are involved in helping to provide optimal mental health, such an important skill! The recommendations have been well thought out, evidence-based and fully tailored to my individual needs, that last one is the hard part I believe. James genuinely cares about my well-being and is committed to helping me improve my quality of life and that’s exactly what the result has been! Thank you so much for this!"
"The staff at Serenity Mental Health does an amazing job working with me to get me healthy & on the right medications for me. My Psychiatrist is very understanding & easy to work with. I highly recommend their services."
"I highly recommend Serenity Mental Health. They are they on top of list when it comes to mental health in many aspects and they continue to evolve as they are fully engaged with their patients and truly care about improving their health. They have the best staff especially Desert Ridge location where everyone friendly, remember and address you by your name, staff are full of life, full of hope, full of healing uplifting smiles and possibilities. Simply one of the best."
"We had the most extraordinary experience at this location and with Dr. Elias Ruiloba, From the moment we made the appointment into the time we walked out. This place feels peaceful and gives you serenity in your spirit, The Name of this place Serenity Mental Health Center.. It's the perfect name for it, Thankyou to everyone who helped us, Everyone were extraordinary helpful, patient, understanding, professional, kind,attentive, they really made us fill and show us that they care for our problem. Good bless you all for ever. Thankyou."
"I have had a wonderful experience at Serenity Mental Health. The entire staff from the receptionists to the doctors are caring and great. TMS therapy has worked wonders for me. My TMS technician Abby was amazing and helped me throughout my therapy. I would highly recommend them!"
"The staff is so caring and compassionate. They only want me to be mentally healthy. The treatment I’ve been receiving has definitely helped my depression. I’m excited to see more progress during my upcoming treatments."
"Found Serenity Mental Health Center in my panicked search for a new, regular psychiatrist. I have to say, I am 100% so glad I scheduled an appointment. From the very nice woman in Utah who scheduled me, the staff, and the doc, James O'Hara, it's all been great. They have it figured out. James was super professional, actively listened, and it felt like speaking with a human being. I find psychiatrists can be a little too professional, at times. Like speaking to a robot. I am confident I will be happy here for many years to come. They actually care!!"
"I have a very unique experience with my mental health which has made me apprehensive to discussing details with psychiatrists in the past. Dr. Kara Prussing allowed the environment for me to feel open to express and reveal my honest history without judgement. I would highly recommend her to anyone seeking mental freedom and balance."
"I’ve seen more MH care providers over the last couple of decades then I’d like to confess, however, it gives me perspective that compels me to shout out sincere, heartfelt, gratitude, to James O’Hara, NP, and Serenity Mental Health. They are world-class, top shelf, first rate, A++, super-great folks, who really know their stuff and provide care, like nobody’s business. Really care."
"I wanted to leave a review for anyone who feels like they are considering this location and/or TMS treatment. I would say the hardest part of this treatment is the commitment to going, especially when we are already struggling everyday to create healthy habits. I want to encourage you to give the staff at this location an opportunity to be the best part of each day. I walked into this treatment scared, depressed, and holding on by a thin string. This treatment changed my life. This experience changed my life. I walked in a stranger, and walked out feeling like I found a new family. Pooh would welcome me daily by name, Bethany was my main cheerleader, Jen was my bonus cheerleader, and I even had Meka treating my senior dog like her own. Between these women who are clearly passionate about what they do, their amazing souls, care, love, understanding, patience, jokes, and love which was extended to my dog too … was so positive, fun and authentic that I had to leave a review. I recently lost a friend to suicide, it actually happened during my treatment, and this is why I want to encourage if you are still reading this ….. please look into it, talk to the staff, work out financials (they will help), talk to Dr. McClure at the office Biltmore for his professional opinion. I won’t promise anything because we are all different, but I can promise you will get the best care with this group of passionate leaders in a difficult field. It hasn’t been perfect, but I am so grateful that I was able to work with the staff at Serenity for the last couple of years. Your story is not over yet. If no one has told you today, I love you, and keep going. The best is yet to come. 💛"
"Everyone at the Desert Ridge location could not have been more nice or more accommodating. I highly recommend the TMS and Ketamine therapy. Dr. Prussing and Nurse Brittany, all of the TMS therapists and receptionists, were SO kind and professional….a truly amazing experience."
"Serenity mental health has exceeded my expectations. After moving to Arizona, I had no connections to a psychiatrist and trying to find one was extremely difficult. I had two absolutely horrible experiences at my last psychiatric offices out here, so I didn’t have high hopes for serenity. Instead, I was greeted with Dr. Sethi. Words can’t even describe how caring, compassionate, and truly invested in your well-being she is. She is seriously a godsend to me after never having a psychiatrist that would take me seriously or treat me more than a dollar sign. The entire office at the desert ridge location is full of cheerful, kind people. After hopping around mental health facilities and psychiatrists for the past 10 years, I’m finally settled at a great one that I plan on going to for as long as I need it. They have helped me start to turn my life around and I hope you choose to let them do the same for you."
"I just moved across the country from Florida and was having a mental breakdown. They saw me a couple hours after I called them!! Jeezy Hubert, MD was incredibly nice and understanding! He listened and gave me the best experience in the medical field I've ever had. I've seen many doctors for my mental health throughout my life and he is by far my favorite!!! I am so happy that I get to be treated by him!!"
"Dr. Lee is by FAR the BEST dr. I’ve ever had. After many many attempts trying to find the right physician, I was about to just give up. The previous dr’s that I’d seen didn’t care enough to just listen and they ended up making my life severely worse, to the point I didn’t even want to leave my house anymore. I was in bad shape coming into serenity mental health, but I’m so happy I decided to go and stick with it. The staff are all wonderful and extremely caring, also understanding and being able to be very flexible with situations. You really can’t find that type of full office care anywhere anymore. I developed a fear for dr’s appointments with all I had been through, but I actually enjoy seeing dr. Lee and being able to talk with him and listen to what he has to say and what he thinks. I really appreciate the communication it makes me feel cared for, rather than just a 5min in and out visit. I feel like my life is actually cared about for once and that my provider has my best interest in mind 100%. It’s a good feeling and an even better feeling knowing that I’ll keep improving and feeling better on my road to recovery. Thank you dr. Lee and serenity mental health, for being there for me and giving me the type of care I’ve been looking for all along. You all are truly amazing!"
"My initial visit to Serenity Mental Health want great. My first physician was a bit arrogant and careless. I was in an extreme vulnerable state, I felt worst after I see that physician. I decided to give it another shot with Dr. Ruiloba, I’m so glad I did. He listen, he care, he suggest treatment, and I’m better because of Dr. Ruiloba. I would recommend him for anyone who seek to get and feel better. Not that I have seen that many psychiatrists, but if you find the best, why keep looking?"
"Dr. Ruiloba has been exceptional with my mental health care. I sincerely appreciate his professionalism and expertise. Thank you! :)"
"When I saw Dr. Sethi at Serenity Mental Health Centers, I knew that everything was going to be ok and that I would get the correct diagnosis and help that I need. She is patient, compassionate and listened to me. I am so greatful."
"Serenity has truly given my life back to me. There's a level of determination, consistency, and hope that one needs to bring back that person they once were. Serenity has helped tremendously with that. I can't be more grateful for their hard work and perseverance to get me back on my feet. Dr. DeKeyser has been excellent on checking with me regarding medication management and recommending options available to me. She is amazing! I'm nearing the end of my treatment for TMS and I'm honestly going to miss it. The staff, the doctors, everyone! They're all like family to me. I would highly recommend Serenity to everyone that is ready to get their life back. You will be in great hands. Thanks so much Serenity!"
"I have been to upwards of 100 psychiatric doctors, hospitals, therapists and practices over 15 years and I can tell you unequivocally that Serenity Mental Health is unsurpassed in every way. Their treatment of depression is cutting edge with Ketamine Infusions and TMS. I see Dr. Stegner at the Desert Ridge location and find our sessions bring out the best in me every time. They prescribe medications but do not see it as the end-all-be all treatment for Mental Health, because mental health is not that simple. I have been working primarily with Emma as my TMS tech and talking to her each morning changed my life in the best possible way. She is kind, brilliant and compassionate – she challenged my ways of thinking and her energy lifted me up. Some days were hard and painful when my depression hit hard but I am so happy I stayed the course and kept showing up each morning. Today was my last session of 36 TMS appointments and reflecting back to 6-weeks ago, I have changed. I have hope and can create more distance between me and my thoughts and emotions, they no longer run me. I feel I have a chance to overcome this dis-ease which has weighed me down much of my life. I also realize this is not the end of my journey and through therapy, 12-step meetings, yoga, meditation, prayer, community and the help of the entire Serenity Team, recovery is possible. Overall, this place is so supportive and positive, they truly want to see people recover and discover mental wellness. I felt like a human being and not just another patient and I am so grateful for this business that is truly changing lives."
"I came to Serenity Mental Health feeling awful. After a few failed medical trials, I had legitimately given up on seeking help. Dr. Stegner recommended TMS treatment, and I'll admit I went in fully expecting it to fail. After my first week of TMS, I felt different. After two weeks, I felt happy. And each day after that, I was trying to convince my friends and family to give TMS a try. It really, really works. The staff is unbelievable. Chelsea from the Phoenix office was the most outstanding medical professional I've ever met. I learned so much from her throughout my treatment. From healthy eating, to exercising, to every day things that could help improve my life. She genuinely cares about her patients, and I don't think I would have had such an incredible experience without her. If I had a single complaint, it would be that obnoxious water fountain at reception. It's just so crazy loud. First few visits, my anxiety was through the roof just from how loud it was. You can barely hear the receptionist, and it makes it very difficult to feel comfortable. Please, just turn it off, yeah?"
"A big thank you..🤗 for this clinic at Dessert Ridge. workers good, bad ones are gone. Turn over in receptionist 🤔. They accommodated my schedule 100%. In treatment for manic depression, anxiety, and PTSD. Transcranial magnetic therapy (TMS) what a difference it has made in my life, I have 4 more treatments to go, out of 36. I recommend it 100%. Was skeptical, did my research. I have been on antidepressants and anxiety meds for over 25 years in and out of treatment facilities, 3 suicide attempts, all kinds of medications trials and errors, diets, acupuncture, natural treatments, yes some worked, but all temporary. Had 2 headaches at the beginning of my therapy, took tylenol as suggested by therapist. kept a journal from being to end , wow what a difference. I know everyone will have different outcome. All I can say is Thank You.."
"The staff is great, I would recommend serenity to anyone looking for a good mental health center."
"First I truly want to shout out Ms. Chelsea Hoggan, she is a TMS technician and has not only employed the way that I view therapy. She has also impacted my life in the most positive manner. Secondly Ms. Jordyn Lavallee and Dr. Deborah Stegner have also made this experience with serenity that much better. I am so thankful and blessed to be a patient of such an incredible organization that has so many wonderful people working for them."