Patient Reviews
Patient Reviews
We know that sometimes taking the first step is the hardest. Finding the right providers to entrust your mental health can be difficult. But we want you to know that at Serenity Mental Health Centers, you're more than just a patient, and you can trust we'll give you the attention, respect, and care you seek. Whether you're looking for help for yourself or a loved one, we encourage you to browse the reviews of our past and present patients to get to know our team and what we're about at Serenity.
"I highly recommend this wonderful place Serenity mental health centers. This Organization has the Most Skilled professionals. The staff in Glendale Colo Was so friendly and showed Affections to my concerns, They were true, And genuine. Five stars, nothing less Sincerely."
"I have been going here for almost 3 years. Everyone is amazing from the employees you reach on the phone to everyone in the office. They all care and want to make sure your ok and put your mental health first. Dr French has been AMAZING and always makes sure I am taken care of. She has made time for me for emergency appointments, just cause my mental health was not in a good place. I have built an amazing connection with her. This is my safe space. I know, even if I dont have an appointment, if I am having a bad day I can show up, and if not Dr. French, someone in the office will take the time to sit and chat with me to make sure I'm ok. This place is just amazing!"
"Honestly, one of the best mental health centers ever. The staff is phenomenal. They are professional and compassionate and the facility is clean and welcoming. Could not recommend them enough!"
"Dr. Jennifer French is such a genuine and caring person. She's extremely empathetic and personable. I will always go to her for my mental health concerns. Thank you, Dr. French!"
"I've been seeing Dr. French for about a year now and she's THE BEST psychiatrist I've ever had. She listens well and relates to me. She has done a great job with diagnosing and prescribing/managing my meds. You can immediately tell that she's compassionate, and that she cares about you. I looked into her before choosing her, and would 100% pick her again. She knows her stuff and is able to explain things in layman's terms. She's funny and cool. Sometimes she runs late, so be aware of that. I also got TMS and ketamine treatments here. I worked with a few techs for TMS, but Joseph was my favorite. He was kind and listened to and addressed my concerns. He adjusted my treatment and did what he could to make sure that I was comfortable. TMS is an very uncomfortable experience, and he made it better. He's very supportive and wonderful to talk to while getting treatments. I highly recommend him. For ketamine, I absolutely loved working with Jenna. She's super cool, great at her job, and sticks you with the IV on the first try. She had great tips to help me eradicate my side effects and negative feelings. She made sure that my favorite candy was available for me, and overall went out of her way/above and beyond to take care of me and make me comfy. Definitely ask for her. The front desk staff who worked evenings while I was there, a very happy lady, always pet my bunny that I brought in with me, and was really helpful and an overall good human being. Her name is Becka/Rebecca and she is a ray of sunshine! Love this office. Thank you all."
"I love dr french (professional capacity) she has been extremely helpful with my mental health and being there to get me more stable in life. I am heart broken I have to move I will miss her and all of the staff at serenity. Thank you"
"Been seeing Scott Akridge for my routine ADHD checkups since moving out to the Denver area a year ago. He has been fantastic to work with, has been very knowledgeable about current advancements in treatment, and has shown genuine interest in my state of being and mental health. Would definitely recommend him to anyone who is curious about seeking counseling and treatment for ADHD."
"Dr. French is a life saver! (Literally). She is so encouraging, empowering and loving. I’m truly so lucky to have found her! I highly highly highly recommend her and all the staff at Serenity mental health. Go grateful for Dr.French"
"Dr. Jennifer French is first provider I have fully been able to trust with my mental health. She is caring, attentive, compassionate, and she listens! She possesses all qualities that are an absolute necessity for providing mental healthcare. She is my top recommendation to my friends and family. I truly enjoy our appointments together. She is honest, validating, and non-judgmental. If you are looking for an incredible place, that is relaxing, but encompasses kindness and integrity - Serenity is your place!"
"The team at Serenity is absolutely stellar. They are BIPOC and neurodivergent friendly. They are warm, welcoming, responsive, and efficient. Dr. French is by far the best care provider I’ve ever had the privilege of working with. She creates a safe space and I always leave feeling heard, supported, and cared for. She tailors my treatment plan not only to my immediate needs, but also keeping in mind my long term goals. When my needs fell outside of her scope, Dr. French not only offered quality resources for other types of therapies, but she worked in tandem with those that I selected to provide me with the most effective treatment and care I’ve experienced thus far. Anna is another provider that I’ve had the privilege of working with. She is bright, encouraging, and caring. The treatment I did with her was very effective. 10/10 would recommend. That being said, it was Anna’s guidance and care that made it such a success. As a black woman, I have spent the better part of two decades being forced to jump through hoops in order to access half decent mental health care and being systematically subjected to providers who push their own narratives and inappropriate treatment plans. It’s exhausting and demeaning. Working with Dr. French, Anna, and the team at Serenity is the exact opposite of that. They provide a level of care that everyone deserves. Serenity makes it easy to ask for help and to access the help you need."
"Dr. Jennifer French is so down to earth and confident in her skills. It's very reassuring when you're having a hard time to know you're in good hands! She really takes the time to listen, and asks about all aspects of your wellness (work, relationships, etc) to see how it's impacting your mental health to avoid relying solely on medications as treatment. They also offer TMS and ketamine therapy."
"I love this Mr Scott Akrige I haven't really got to know him but I will an I can be more open because in the past my mental health has been used against me an the only ones I really love is Mr Scott Akrige an my counselor Lauren Mcmillion from Eastern shore Maryland an I love this Dr because he knows how to get my medicine right an his a great man thanks sincerely for careing sincerely Chico Domingo Kenney sr"
"Dr. Jennifer French is a brilliant kind compassionate psychiatrist. She deeply cares for her patients and has made me feel seen and heard every time I have an appointment. I have struggled to find doctors who believe me and value my opinion, but I have never once struggled with Dr. French. She is a light in the darkness and a truly wonderful person and doctor. If you are seeking mental health care I highly recommend serenity mental health and Dr. French."
"Dr. French is amazing. She treats me with respect and I know she truly cares about me. It’s hard to find care where you feel humanized in CO, especially as far as mental health. Having worked in healthcare for over a decade in this state, in various specialties, I know a good Doc when I see one…. Promise.. Dr. French is one of them! She has helped me tremendously and I will continue commuting the 45 min each way for as long as she’s available!"
"I have been seeing Dr. French for 2.5 years and I honestly feel like she has helped save my life. Suffering from depression & anxiety Dr. French has been such a strong support in my life reminding me of my resilience and strength. She is always kind and she keeps it real which I love. I am so thankful for her and look forward to our visits. I highly recommend her."
"Dr.French completely changed my life for the better! I was in a very low place when I met her, unable to get through daily tasks because of my anxiety. Now I am managing graduate school, a job, and anything else life throws at me!"
"Great place! Relaxing and calm environment and everyone is very helpful and nice! After years of taking medications for anxiety and depression, they told me about TMS therapy and Ketamine IVs which I just started and already feel a difference! Only negative, it is really difficult getting through to talk to someone. I needed to cancel an appointment and waited and waited. Finally hung up and sent a message to my doctor."
"I went through TMS therapy and had a great experience. Dr French and Anna, my technician, were both very helpful, kind, and committed to helping me through a difficult time. I would suggest Serenity to anyone in need. Thanks for Everything!"
"Dr. French is great. She absorbs and assimilates a lot of information in a short period of time. Has really helped with my mental health!"
"Dr. Akridge was a clear communicator and laid out all treatment options for me with care and attentiveness. I would recommend seeing him at Serenity Mental Health Centers. The facility was lovely and staff was kind and helpful. Thanks!"
"I have had a wonderful experience with Serenity Mental Health Cherry Creek location. Not only with Dr. Jennifer French but also with the front desk staff. Having consistent and helpful communication in the form of calls and text to make sure everything is going according to plan has made this experience less stressful and more manageable."
"I am grateful I found Dr. Jennifer French and Serenity Mental Health Centers. I was coming out of the aftermath of trauma, depressed, in a constant state of survival/anxiety and Dr. French made me feel heard, safe, and like I was in good hands. She suggested I work with a truama therapist along with the work I did with her. Because I felt like I could immeditaly trust her, I did what she suggested. With Dr.French’s guidance and continous work I have found my confidence again and have made major steps to work through my truama. I have been seeing her for over a year and have nothing but positive things to say about my Doctor and the entire Cherry Creek Serenity Staff. Thank you for you all you do, I am eternally grateful!"
"Dr. Akridge and all the staff at Serenity are incredibly kind and helpful! They are very professional, knowledgeable and compassionate. They also offer treatments other places don't, such as Transcranial Magnetic Stimulation. I have been to many providers and Serenity is simply the best. They treat their patients with the compassion they would give to their own family members. The front desk is always so kind and welcoming and the techs make the treatment sessions pleasant! Just interacting with everyone at Serenity improves my mental health. I am so grateful to have found such excellent healthcare providers!"
"Dr. Akridge helped me get my life back and is so kind and listens to his patients. Giving patients options to chose the best path of treatment for themselves. I would highly recommend him if you are suffering from anxiety or depression."
"I don't normally leave reviews for places, people or things as I tend to keep to myself, but Senenity Mental Health Center and Dr French have had an impact on me. I have a hard time seeking help outside myself, but Dr. French met me with great understanding, patience and relatability, making my journey of bettering my mental health a less daunting task. Taylor and the other front desk attendants were a huge help setting me up with first my first visit and showed me the same patience and care as Dr. French as well! Thank you guys!"
"My NP is a genuine and very empathetic clinician. She is very detail oriented and creates a safe space for her clients. Happy to have found her and focus on my mental health journey together!"
"This place has really experienced psychiatrists and Dr. Jennifer French is the best psychiatrist I have so far and she helps people with special needs (like me) and has been helpful since I started with her a year ago! I would recommend this place for anyone who is struggling with anxiety, depression, or autism!"
"As a person who was amazingly skeptical about pursuing my mental health, a very unplanned hospitalization showed me I would need help if I ever really wanted to recover on so many levels. Having found Serenity and in turn Dr. French (Mrs.) all I can say is that they honestly helped me dig my self out of a really terrifying, confusing and unsteady point in my life, and proved to me not all help is created equal. I truely must thank Dr. French (Mrs) for being so open, caring, safe, and such a beautiful spirit. But more then then that she actually is willing to LISTEN. She's not there to belittle you, have a set goal in mind and just run with it, to your obvious detriment . Shes WANTS you to heal, She WANTS to help and guide you on your journey not just point to the distance and say Goodluck. If she ever moves practices (please let it be never!) I will pretty much follow her to any place in Colorado."
"Serenity Mental Health Centers made a night & day difference with my mental health. They offer TMS, ketamine, and other treatments, which I would have never considered prior to finding their office. This review has to be separated into a few parts, as visiting their centers for treatment is a multi step process. Dr. Jennifer French is by far the best psychiatrist I have ever visited, and walking into her office feels like walking into coffee with a friend. She makes me comfortable discussing anything needed, and does so without even the slightest bit of judgement or hesitation. I wish I had found her sooner. I have tried a plethora of solutions for mental health care over the years, and I finally feel like I have found a good match. Their TMS technicians are phenomenal and make sure you are comfortable for the entire treatment process. It would be fantastic to bring back the texting option when dealing with daily TMS appointments, and provide a local phone number for each office. Trying to schedule & reschedule with the call center in Utah is not the easiest process & the wait times are frustrating when trying to let them know you are running late or inquiring about an earlier appt. I was frustrated often with this, but my technician was so wonderful that it made it worth it. Ketamine treatment: Each appointment was easy & hassle-free, which is somewhat of a necessity when battling mental health conditions that make leaving the house feel impossible at times. I went to a few different nurses for my treatments, and would have preferred for them all to be trained to “guide” each session the same way. I understand that the sessions are not one-size-fits-all, but when walking into an unknown situation, more guidance is helpful. One woman I went to provided a guided meditation that really allowed me to feel the full impact of the treatment. She was the nurse that made it work for me. I had no idea what an ideal session would look or feel like, so I had previously been content with my other nurses. Once I had a session with her, I realized how different & impactful the sessions could be. She has since left the practice, otherwise I would tell everyone to go exclusively to her. While she was my absolute favorite, I wasn’t actually unhappy with any of the nurses. Serenity Mental Health Centers essentially brought me back to life and I would deal with the inconveniences again in a heartbeat for the results they gave me."
"This practice is amazing. I can't recommend them enough for mental health. The doctors actually talk to you and get to know you, the staff is amazing, and whenever you call to talk to someone they are so supportive and caring. I am so grateful I stumbled upon Serenity!"
"I have had a wonderful experience with Serenity Mental Health Cherry Creek location. Not only with Dr. Jennifer French but also with the front desk staff. Having consistent and helpful communication in the form of calls and text to make sure everything is going according to plan has made this experience less stressful and more manageable."
"The amazing staff here changed my life. Katy the best psychiatrist I’ve ever had. She will absolutely always put you first and listen to your needs. She truly cares about you being able to live a happier and more normalized life. My family even tells me how much I’ve changed in just a few months. I thought I was on my last leg, but after my TMS sessions prescribed by Katy- I have grown another. Thank you to Katy, all of the awesome TMS techs and front desk staff for creating such a great environment!"
"So happy I found this place. It’s hard to find good mental health care these days, but Serenity knocks it out of the park. Finally found a group of people who actually seem to care. The staff is incredible and Dr. McLaughlin is very understanding and awesome to work with. The facilities are clean and bright and welcoming. I’ve been given so much help, resources, and options. Wonderful place!"
"Without Serinty I have no clue where I would be. Dr. Jen French helped me save my life, and is hands down the most amazing psychiatrist I have ever seen. I have never met a doctor who is so selfless & caring, and she shows that in every single appointment. I will forever be thankful for Dr. French and couldn’t recommend her more not only for just for her knowledge, her empathy, her ability to be relatable & so many more reason. they have so many options to help your mental health that aren’t everywhere. TMS being on of them. Morgan who is a TMS Tec I think was placed in my life for so many reason. She made something that could be scary, amazing. I have built a connection to her in such a short time and she is part of the reason why I was so successful in my treatment. McKenna, who is a ketamine nurse made something that gave me anxiety to get IV’s something I looked forward to every week just to chat and catch up. She made the whole experience of getting needles in my body easy. She is the reason why I don’t dread getting my blood taken, going to the doctors, or getting any sort of test done. These three amazing women, have changed my life in so many countless way & I will forever be thankful for them."
"I want to personally THANK DR. JENNIFER FRENCH and the Serenity staff for GIVING ME MY LIFE BACK. This is THE BEST clinic for mental health care in Colorado. Serenity offers a therapy called TMS (Transcranial Magnetic Stimulation), which I didn’t know about before. If you feel like you’ve tried everything and nothing has worked, then try checking out TMS! This isn’t just another mental health clinic; the staff genuinely care about all their patients and work one-on-one with you to develop the best plan of care for your mental health. Best investment I ever made!! Thank you Serenity–I don’t know what I would have done without you! My story: I was officially diagnosed with severe Depression and Anxiety in the fall of 2016; I was told that I had a chemical imbalance in my brain. Every doctor I visited prescribed me a different type of antidepressant from Prozac to Gabapentin and not one worked. I went through each day feeling like a zombie. I had to quit my two jobs. I went from being a high-achieving individual to barely being able to come to work. After trying so many different medications and types of therapy, I was ready to give up. It felt like I had no control over my life and I felt hopeless that I could ever regain my old life back. I finally caught a break when I met Dr. French. She suggested TMS therapy. I was skeptical at first, but I'm so glad I did!!! The effects of TMS were life-changing (still are)! Gradually, I was able to challenge the negative voice in my head and replace them with positive thoughts. And with a little hard work, I was eventually able to regain control of my life. I slowly started becoming more mindful of my daily routine, diet and sleep and eventually even felt I was in the right headspace to look into concepts of self-love and self-care."
"Dr. French was awesome. It felt she was able to understand me immediately, and get to the root of my concerns much quicker than the psychiatrist I was working with for 6+ months. She explained the treatment plan very well, made me feel comfortable, didn’t minimize my anxieties, and made me feel I was in the right hands. If you’re looking for help with any mental health problem, Dr. French does a great job of normalizing these discussions without judgement. Felt like I was talking to a friend about it."
"Katy McLaughlin is the absolute best! I have been seeing her since November and she has helped me out in so many ways. Serenity is a great place to go if you are looking for any sort of mental health help. They truly care about their patients and make everything so easy!! Really a great place :)"
"I was referred to Dr French in May of last year for management of my bipolar 2, anxiety, depression and ADHD. Dr French took a personal approach to my care and concerns about medication management and knew I had been traumatized by previous experiences with psychiatrists. She not only showed compassion for myself and my concerns, but the regimen she has me on has literally saved my life. Every precaution was taken to make sure if I felt any side effects they were addressed immediately and I have always felt heard, safe and valued as a patient."
"The best mental health provider(s) ive ever dealt with (and after 15+ years of dealing with mental health workers). I love the receptionist, seeing her brightens my day. All the receptionists are great. Allthe nurses who guided me through my ketamine and TMS treatments were fantastic. All the psychiatrists are top notch, caring, and attentive professionals. I literally dont have a bad word to utter about this place, and will miss my treatment team here (moving). Keep up the amazing work Serenity!"
"Serenity Mental Health has been a great experience. Easy to schedule as a first time patient also extremely welcoming when you arrive for your appointment. The providers give you full attention, patience and thoughtful responses. They give you the space to be honest and open."
"I would (and do already!) recommend Dr. Jennifer French to anyone who is in need of a compassionate, intelligent, and understanding psychiatrist. I have never had the best of luck with finding someone who understood the complexities of depression and anxiety, but Dr. French just gets it and is so easy to talk to."
"Every one there was very kind kind, empathetic and understanding. My only complaint was the constant turnover of TMS Techs. I HATE going to Dr’s offices! Everyone here made me feel very comfortable"
"I'll be honest, I was a bit hesitant to leave a review for Serenity to protect my privacy, but the benefit that others may receive far outweighs my reluctance. The moment I stepped into the office of Dr. Eric French, my life changed. No, this is not an exaggeration. I've had ongoing mental health issues that I've been able to "bear" with for most of my life, and a number of events made these issues unbearable. In August 2021, I walked into Dr. French's office, and a mere 4 months later, I've been able to make such incredible progress with my mental health that others have noted how a weight seems to have been lifted off of me. There is a lot of work that goes into the progress, but Dr. French, Morgan, and the rest of the supportive and warm-hearted Serenity team make this work totally doable. If you're dealing with mental health issues, this place can help you change your life."
"The space and staff provided a very inviting atmosphere and my initial consultation with Dr. French was conducted with compassion and without judgement. He is relatable and his manner of explaining TMS therapy is done with knowledge and professionalism yet not overly clinical. I look forward to starting treatment with the team at Serenity."
"I cannot speak highly enough of Serenity Mental Health. Dr. French has gone above and beyond to help find a treatment that was customized and specific to me. This is honestly the first time that I've felt that a doctor listened to how I felt and laid out a plan that wasn't just the typical prescription path with higher doses every time I returned feeling like the medicine wasn't working. On top of that, any time I've called to schedule an appointment or asked a billing question, every single person that I've talked to has gone above and beyond to help me while treating me with the upmost respect. I'm sincerely grateful for everyone involved with this company - they're clearly making a point to make sure that every patient feels cared for."
"From the time I made my appointment I have been treated with so much care, kindness and respect. Upon my appointment arrival I was greeted by a calm environment & friendly staff. Dr. French was incredible. She made me feel so comfortable as I reviewed my history with her. She spent a lot of time with me and did not rush our visit. She offered multiple treatments to aid in helping me feel my best. I am so excited to move forward with my mental health care at Serenity."
"Dr. Jen French has been amazing. I don't open up to people very easily but she is easy to talk to, listens and really wants to help her patients. I am managing my depression now and feel better than I've felt in years. The whole office is personable and I look forward to my visits every month!"
"Serenity Mental Health Center made me feel welcome! I really appreciate the introductory call to welcome me to the center and the ability to fill out the new patient forms online before your office visit. I did not have to wait long for my appointment and Dr. French made me feel very comfortable."
"I can tell the people at Serenity Mental Health really care. Thank you all so so much. Dr McLaughlin is the absolute best, she never made me feel judged and handled me with compassion when I was at my worst and her recommendations were spot on, already feeling more like me, very smart Doctor, I am extremely lucky I found her."
"I was referred to Serenity Mental Health Centers by my primary care physician, and I am so fortunate to have met my lovely psychiatrist Dr. Jennifer French. Some background info: I am a professional pianist who heavily relies on the proper functionality of my body to make a living doing what I love. However, I had been battling a slew of mental health concerns including OCD that severely hindered my physical ability to play my instrument at all. Receiving treatment from Dr. Jennifer French at Serenity was a life-changing experience and completely remolded my previous misconceptions and fears I had developed with past practitioners. Dr. French has always been been on time and kindly greeted me at the start of each appointment, and she listened intently during my first intake without interruption. Her line of questioning, explanations, and suggestions demonstrated a highly perceptive level of individualized understanding of her patient and how her craft can complement and improve their situation. A perfect mix of utmost professionalism and knowledge sprinkled with a zestful demeanor, Dr. French made me feel truly listened to, and I walked away (and came back, of course) with conviction that my well-being was in great hands. Scheduling an appointment by phone is relatively easy. The waiting area is nicely designed and calming. The nurses and front desk ladies on the line are friendly and communicative, and they listened to all of my concerns during my adjustment process with my medications. Notes about my verbally expressed regards were sent over immediately, and I received a response from Dr. French regarding my notes within the next business day. Billing with insurance was not a problem, even when I had to switch insurances midway through my relationship with Serenity. My mental and physical issues have tremendously improved during the month or so under Dr. Jennifer French's purview, and I finally feel like I can play my instrument again for pursuing my career. I would *most certainly* recommend her to anyone, as I am confident she would provide the same level of compassionate individualized treatment for anyone that walked through her office. Five stars all the way!"