Patient Reviews
Patient Reviews
We know that sometimes taking the first step is the hardest. Finding the right providers to entrust your mental health can be difficult. But we want you to know that at Serenity Mental Health Centers, you're more than just a patient, and you can trust we'll give you the attention, respect, and care you seek. Whether you're looking for help for yourself or a loved one, we encourage you to browse the reviews of our past and present patients to get to know our team and what we're about at Serenity.
"Brenda has been so helpful and caring with my daughter and mental health issues. I’m so thankful for her expertise and the help she gives."
"Brenda Sanchez has helped me and my twin sister tremendously. She listens, then finds solutions. I struggle with depression, anxiety, and OCD. Since seeing her, I am now on a medication (which she made sure we were comfortable with), and this has changed my life. I can do normal human things that I couldn’t do before. Can’t be more thankful for Brenda and the team at Serenity for helping me."
"Excellent experience. From the initial phone interview, filling out the intake paperwork, and the easy process of email reminders, the tech driven process at S.M.H.C turned what is usually a very sterile and boring procedure into a very comprehensive and informative one every step of the way. They even have an app! My clinician was understanding and provided me with a safe space to voice my concerns and was extremely helpful in structuring a treatment plan. I was reluctant to seek treatment and, as a result, went untreated for many years. Serenity Mental Health Centers, and specifically Brenda Sanchez, gave me everything I needed to realize how foolish it was to have waited so long. If you're on the fence about seeking Mental health services, or shopping for a good provider to switch to, let this be your sign."
"Brenda Galvez is a caring and generous person. She always is so invested on how you are doing and how she can help. I recommend anyone that is needing help with medication for depression or anxiety to go through serenity."
"I had an amazing experience at serenity, this was my first time going to find options for my anxiety, and NP Sanchez made me feel welcomed, heard, and validated. She presented me with options and we ended up finding one I was comfortable with. Going to get help isn’t easy but the employees at serenity helped put me at ease. I am very grateful to NP Sanchez for all of her help!"
"I am so fortunate to have found James O’Hara NP at Serenity and I must say that my experience has been just amazing. James understands the complexities that are involved in helping to provide optimal mental health, such an important skill! The recommendations have been well thought out, evidence-based and fully tailored to my individual needs, that last one is the hard part I believe. James genuinely cares about my well-being and is committed to helping me improve my quality of life and that’s exactly what the result has been! Thank you so much for this!"
"I went to Serenity Mental Health Center in Lakewood last week unsure of what to expect. Some of the Google reviews gave me cause for concern, while others shared experiences of much needed relief provided by the staff here. I was hesitant but willing to give Serenity Mental Health a chance and I am thankful I did. Everything from my first phone call to the completion of my visit went smoothly. I was impressed not only by the level of care but compassion demonstrated by the entire staff. Working with Daniel Plastino, NP was better than I could have expected or hoped. Daniel is kind, empathetic, and knowledgable. I felt heard throughout the entire process and appreciated that he listened to my concerns while carefully evaluating my health and best approach for treatment. Nothing was pushed on me and I felt that it was a collaborative process; which is rare in healthcare these days. I left feeling confident in my care plan and Daniel's ability to help me reach my goals. I highly recommend Daniel Plastino, NP and Serenity Mental Health Center to anyone looking for support in their mental health journey. If you are on the fence like I was, give them a try and let them earn your trust. The peace of mind and level of care you can walk away with is invaluable."
"My experience at Serenity Mental Health Center was a good experience. Brenda Sanchez is Amazing and really helped me understand my symptoms and gave me hope that I can work through my anxiety and depression. She took her time with me and really engaged in conversation making feel that she genuinely cared for me as a person not just a number in line. Also the staff was very kind and made me feel very comfortable on my very first visit. I honestly would recommend Serenity Mental Health Center to anyone suffering from Anxiety and Depression. They really helped me understand my symptoms and have started me on medication management. Next I will be referred to therapist with in my network. So it is a process that for me is truly needed. Thank you Brenda and all the staff. I now have hope that I did not have before. Best wishes, Toni Vasqiez"
"Nicole dressler is a fantastic Np. Highly recommend her for mental health services"
"I’ve seen more MH care providers over the last couple of decades then I’d like to confess, however, it gives me perspective that compels me to shout out sincere, heartfelt, gratitude, to James O’Hara, NP, and Serenity Mental Health. They are world-class, top shelf, first rate, A++, super-great folks, who really know their stuff and provide care, like nobody’s business. Really care."
"My NP is a genuine and very empathetic clinician. She is very detail oriented and creates a safe space for her clients. Happy to have found her and focus on my mental health journey together!"
"I knew that Dr. Brenda Galvez was going to be my go-to within the FIRST visit! She’s an amazing listener, and suggests great options that are low-risk to your mental health. A psychiatrist that doesn’t quickly assume diagnosis or control the narrative is a MUST within today’s society. I highly recommend her!!"
"I’ve only been here once so far, but I was extremely impressed. The office is beautiful and the front desk staff are great. I’ve never been to a mental health facility where I felt so valued and seen. My first visit with the psychiatric NP was scheduled for an entire hour! Mah was so great. She listened, validated my feelings and experiences, and even gave me a mini therapy session (which is extremely rare for psychiatrists). I feel very confident that the team at Serenity will take good care of me in the future."
"I absolutely loved Brenda! I haven’t had much experience with going and talking about my mental health and she made me feel so secure and comforted. She listened super well and seemed genuinely interested in helping me. 10/10 experience would definitely recommend to anyone out there seeking help."
"After less than awesome experience with another healthcare provider, I was referred over to Serenity by my girlfriend. From the moment I walked in I was treated with the care and respect that I was looking for. Everyone that I interacted with had the most amazing attitude from start to finish. When I was able to speak with my provider Bree, I so happy to be given the kind of treatment that I had been looking for. I’m so glad that I found Serenity and would recommend them to anyone concerned about their mental health. Thank you to the staff and especially to NP Bree for giving me the care that I needed. I’m looking forward to starting my mental health journey with such a committed and caring partner like Serenity!"
"Usually the doctors appointments I have for adhd/anxiety take about 5-10 minutes with the doctors just asking if I want time release or instant release, and then the appointment is over. On Monday August 15th I found out that the Dr. at my previous clinic had left, and I couldn’t get booked for 6 weeks, and I needed a refill for my medication that day. So in a panic mode I called all over the place and couldn’t get in anywhere. Eventually I found a 3rd party website that showed me serenity and I booked the appointment. Immediately afterwards I got a follow up call from serenity. The lady who called me said that the 3rd party doesn’t actually link up with their schedule and she wanted to get me in the official schedule. So she got all of my info over the phone and was able to get me a same day appointment with Stuart Porter, NP. Him and I talked about the issues I have with adhd and anxiety for about 40 minutes. He asked a bunch of questions, and gave me time to think about my answers. He was very caring, and curious. And most importantly I could tell that he really wanted to help me, which meant a lot to me. I’ll definitely be coming back to this place, for all of my mental health needs & concerns."
"Serenity is, hands down, the best mental health treatment facility I have ever visited. When I called to schedule an appointment, they asked me detailed questions to ensure that they could provide me with the treatment I needed. When I met with my provider, Brenda, she took great care to understand my concerns and needs. I felt truly validated, understood, and hopeful for the first time in a long time. Brenda displayed a refreshing balance of professionalism, friendliness, and a personable demeanor. The front end staff have also been very kind and helpful. I highly recommend Serenity if you are thinking about getting mental health treatment."