Patient Reviews
Patient Reviews
We know that sometimes taking the first step is the hardest. Finding the right providers to entrust your mental health can be difficult. But we want you to know that at Serenity Mental Health Centers, you're more than just a patient, and you can trust we'll give you the attention, respect, and care you seek. Whether you're looking for help for yourself or a loved one, we encourage you to browse the reviews of our past and present patients to get to know our team and what we're about at Serenity.
"Serenity Mental Health Centers in Southlake has a very kind and responsive staff! A breathe of fresh air when a lot of psychiatrist offices send you straight to a robot or voicemail!"
"It is the idealistic thing not to come to doctor’s office often but if this place was a restaurant I would come here every single day!!!! ❤️❤️ Everyone here is amazing. Every. Single. One of them. I’ve had depression for so decades and been to so many treatment but serenity is the bestest of the bestest. I’m almost done with TMS treatment and I had a huge improvement but I honestly don’t think I would’ve made the same improvement if I were at different clinics. Unless I had to change my clinic due to insurance change, I will keep coming back to here whenever I feel down!"
"Dr. Cragg is phenomenal! He actually listens to me, I've never had a Dr (especially not a psychiatrist) do that before. The TMS techs Chloe and Lani are amazing! I'm blown away by the amazing care and staff and Serenity. I feel so lucky I just happened to find this office while looking on Google. Highly recommend."
"Im writing this review mostly in regards to TMS tech, Chloe. She is a superstar. I did 36 TMS sessions and seeing her was my absolute favorite part of the entire experience. She is so kind and warm and I’ve never felt more comfortable expressing my feelings to anyone else outside of my husband. Seeing her on a daily basis helped me build my confidence as a patient and as a person. She encouraged me in my goals, validated my concerns and feelings, and just offered an understanding ear when I needed it. I truly believe that Chloe is 90% of my mental health recovery and the rest may be due to the tms and medication. A true angel on earth. If you are considering doing TMS here, I would highly suggest requesting her personally. The serenity office itself is not amazing. It’s hard to get a hold of anyone on the phone, sometimes I’m on hold for over 45 minutes to get to a representative and they’re only that, a representative. There’s no direct phone line for your specific office. There was also a change in many personnel during my time here, which isn’t great for mentally unstable folks. I did like dr. Andrew, but she left. Dr. Cragg has been able to help me with my current situation and I am forever thankful. But truly, Chloe single-handedly makes Serenity a 5 star establishment. The world is a much better place because Chloe exists and cares about what she does. There are not enough words to truly express the depth of my gratitude."